All reviews of Miguel Colmenares
Review about: ParcelHero
Delivery to France with Hermes
I've been using them for parcel deliveries for my record label without an issue, but recently on a package sent to France via Hermes the package was opened in transit and only 1 out of 20 records arrived.
They refused to take my claim for lost / damaged goods seriously and now stopped replying to my emails after claiming my packaging was insufficient. Even though I explained the same package had been used previously when the records travelled from Poland to the UK.
I'm really disappointed with their customer service and also what is the point of providing shipping insurance when the company chooses to dismiss any serious claims.