All reviews of Monica Drew
Review about: Phase Eight
Emerald Green Bag and Shoes
I needed a bag and shoes to go with a dress for Ascot Ladies Day on 17th June. Found both on the Phase Eight Website on Friday 11th June, ordered, and chose courier 24 hour delivery. Heard nothing until Tuesday 15th when an email was sent saying the shoes had been cancelled "This may be because we're out of stock. . . . and several other reasons. Don't THEY know why they were cancelled?! Also on Tuesday I got an email apologising that the bag had been delayed and saying they'd refunded the cost of speedy delivery. Later the same day another email said the bag had now been sent and included a tracking link which would work the following day. Wednesday morning I pressed the link and the courier had marked it UNDELIVERABLE as they hadn't received it at 6.18 in the morning! Wrote to Phase Eight asking what was happening and got an automated response with a few FAQs about delivery, saying if this didn't help then I was to write again and they'd try to respond within two working days!!!!!!!!! Absolutely useless service!!!!!!!