Phase Eight

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Phase Eight

57% Would buy here again

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Spotlight: What are our customers saying?

C
cparkes
I had a great experience in store recently. I bought a lovely dress for my friends wedding. It was only days away and I left it quire late so as you can imagine I was stressed. however Patrizia In ...Read on
L
Lyn mallinson
I was greeted by sales lady called Pam in the ilkley store who was very friendly. She gave me advice on dresses that suited me l choose a dress and was pleased with outcome . Great experience woul...Read on
M
ML
Appalling customer service - had a delivery issue and they said there was nothing they could do and that they would get back to me in 72 hours. I called DHL and my package arrived 20 minute...Read on
J
Jill
Gorgeous dress but the whole dealing with Phase Eight has been a total comedy of errors. Unprofessional, non communicative, time wasters and i could even say fruadulent. Basically their online disc...Read on
T
Trisha
I have been a long standing customer of Phase Eight, going back to the 90s, as always were good quality clothes, well made; as I trained in Textile Design, I felt they were reliably good and I coul...Read on

All reviews (7)

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    occasion wear -green dress

    I had a great experience in store recently. I bought a lovely dress for my friends wedding. It was only days away and I left it quire late so as you can imagine I was stressed. however Patrizia In the oxford store took care of me made me feel really welcome. she chose dresses that would suit my figure and colouring. she put my mind at ease and was so friendly it felt like going shopping with a close friend. love it. I'll definitely be back. I also ordered a top online a while back and had no problems. love phase 8. x


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    Dress for my 70th birthday

    I was greeted by sales lady called Pam in the ilkley store who was very friendly. She gave me advice on dresses that suited me l choose a dress and was pleased with outcome . Great experience would definitely return


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    Dresses for event

    Appalling customer service -

    had a delivery issue and they said there was nothing they could do and that they would get back to me in 72 hours.

    I called DHL and my package arrived 20 minutes later after they kindly couriered it to me.

    don't waste your time with Phase Eight - the customer service is so terrible that if anything goes wrong, you could end up out of pocket and very frustrated!


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    Coral maxi dress

    Gorgeous dress but the whole dealing with Phase Eight has been a total comedy of errors. Unprofessional, non communicative, time wasters and i could even say fruadulent. Basically their online discount advertised did not work, I paid full price, the dress arrived, too big, sent it back now they are not forthcoming with the refund and basically have now stopped communication. So no dress and 140 pounds down the drain !! How do they get away with it. Never Again


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    Various

    I have been a long standing customer of Phase Eight, going back to the 90s, as always were good quality clothes, well made; as I trained in Textile Design, I felt they were reliably good and I could trust them. However, I do feel that in the last decade they have gone down. I believe this started when the ownership changed to a large South African corporation that also own Hobbs and Whistles. Corners have obviously been cut, the online service is terrible, unreliable and poor customer service, some of the worst ever encountered. If I want Phase Eight items, I now order via John Lewis, who get the item to me within a week with no hiccups. However, I have to say that ordering any Phase Eight item is now seldom, I believe the quality has gone down, the sizing is all over the place and the styling is quite old fashioned, even for those of us in our sixties, I don't want frumpy, flowery or horrible polyester at what are now quite inflated prices. I am so sorry to see this happen, but feel they have really lost their way and no longer know where they are going style or quality wise or how to get it to the customer, so that they feel efficiently and fairly dealt with - owners please take note, or you will go the way of Debenhams







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    Emerald Green Bag and Shoes

    I needed a bag and shoes to go with a dress for Ascot Ladies Day on 17th June. Found both on the Phase Eight Website on Friday 11th June, ordered, and chose courier 24 hour delivery. Heard nothing until Tuesday 15th when an email was sent saying the shoes had been cancelled "This may be because we're out of stock. . . . and several other reasons. Don't THEY know why they were cancelled?! Also on Tuesday I got an email apologising that the bag had been delayed and saying they'd refunded the cost of speedy delivery. Later the same day another email said the bag had now been sent and included a tracking link which would work the following day. Wednesday morning I pressed the link and the courier had marked it UNDELIVERABLE as they hadn't received it at 6.18 in the morning! Wrote to Phase Eight asking what was happening and got an automated response with a few FAQs about delivery, saying if this didn't help then I was to write again and they'd try to respond within two working days!!!!!!!!! Absolutely useless service!!!!!!!


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    Clothing

    I had a bad experience with this company. I have placed few orders with them. When i have received first order the item was in very bad condition, i couldn’t believe my eyes. The second order was cancelled after 5 days, when i was expecting item to arrive. As after 5 days they have realised that this item out of stock. This company take too long to process the orders and the quality of the service is very poor.


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Phase Eight

Who doesn't like to shop? Getting new piece of clothes into our closet is always exciting. Sometimes it has one disadvantage. Dealing with all the people and waiting in a line to pay for our clothes, can be annoying. This article may have good solution for you.

About Phase Eight 
Phase Eight is and online clothes store. Phase Eight was created in 1979 by Patsy Seddon. She was desperate that she can't find clothes which is looking amazing and at the same time be affordable. She has designed her own brand which is qualifying with both of those inquiries. They were not always online store so they are having regular stores as well. Not only that the clothes is looking amazing they are thinking about others as well. While working in the manufactures they are making sure that everyone is being treated the correct way and that no animals were harm so it is cruelty free clothes too. They are offering bunch of clothes no matter where you need to go, you will find the perfect piece for you, they have plus size, maternity clothes and accessories with bunch of other things.

Services of Phase Eight
Shopping in a new store can be challenging sometimes, because we are not sure about the size. They are having size guide on their website, which is gonna help you with finding the perfect size. Once you decide what you would like to order, then it is time for delivery. It usually takes up to 3-5 working days and if you buy clothes over £100 then it is gonna be for free. Now that we have got our package, we didn't find it looking the way we expected or you made a mistake with the size and you will need to return it. Phase Eight has 28 days return policy and they are gonna give you, your money back or you can exchange it for different better fitting piece. If you have any questions while you shopping or you need to help with returns, delivery then don't hesitate to contact them on this phone number (+44) 020 8877 4001 or they are having message window right on their website and they will get back to you through your email.
Phase Eight is having amazing offers through the year for you to save some money. If you sign up for their newsletter, they are gonna be blessing your email box with amazing trends, sales and promo codes. 

Complaints, Compliments and Tips for Phase Eight
Did you ever order some of their clothes ? How did you find out about Phase Eight? Were you satisfied with the quality ? Would you recommend Phase Eight to your friends and family?  What type of customer service has Phase Eight provided for you ? Share your feedback about Phase Eight so you can spread the message for other people. 

Reviews of Phase Eight
How are you satisfied with Phase Eight services? You can read customer reviews about Phase Eight and their services here on BritainReviews.