All reviews of Mrs J Farey
Review about: Cox and Cox
Wicker Hall Storage
Its a very simple message from me DO NOT order anything with a pre order delivery date from this company. Ordered and paid for in February and didnt receive until September despite multiple phone calls some very stern some pleading and appealing to their better nature (they dont have one). This is a truely unprofessional set up leaving me worried that I was going to lose money as I just could not understand how they didnt go bankrupt. Customer Service seem to bleat out a pre prepared script, dont ring back when they promise to, dont let you escalate your concerns, lie about delivery dates, do not offer to chase with suppliers. Do not expect them to do anything except act as a telephone answering service. BUYER BEWARE. Cant tell you how stressful it was dealing with this Company. Sorry about the one star rating but site doesnt allow any less.
Same here! Spent over £1000 on 4 barstools cannot believe how many times a company can over promise and under deliver within a single transaction! Just awaiting for my 10th Email update to simply extend my waiting time, and customer service is exactly as you stated, twice on making direct enquiries l have been informed yes they are in stock and awaiting a 7 day quality check, before delivery, to be told 7 days later, No the were never in stock, begs belief. We emailed customer relations, and asked for a simple answer as to the whereabouts of our order, was in still in the country of manufacture, at sea, in a uk port, they had no real idea other than it was likely!!.. to have been shipped, and an estimated delivery of late October 2021…….followed 2 days later by a customer update email showing early October! Which confirms, that with this company the left hand has no idea what the right hand is doing! Excuse me Just need to clear the feathers from my throat !! Rant over enough said!