All reviews of N Holloway
Review about: Madison & Mayfair
Mango wood round tray
Poor customer service. I contacted them because a tray I bought had developed a ripple in the surface. The response I received was unhelpful and blunt, adopting the attitude that for some reason I was to blame for the fault in the tray. This was their response when I contacted them:
"As per the label on this product, these mango wood items are dry wipe only. These items are not waterproof... this will be the reason the item has started to unstick from the base of the tray".
Totally untrue as the tray did not get wet and was looked after according to the instructions. Not going to pursue this as they clearly have no intention of dealing with it and just want me to go away. I'll definitely do that but not before warning any prospective customers to avoid this company.
Date of experience: 31 July 2025