All reviews of Nancy M. Rosow
Review about: Sofas and Stuff
Velvet 3 seat sofa.
Sofa arrived on time. Seats didn't feel quite right. They seemed to big and too flat. Not the same as the one on the showroom floor. We decided to give it a little time to break in. After nothing improving over 2 months, we took the cushions into the store. We were told that we needed to remove the cushions everyday and fluff them. We were told that we had probably damaged the couch by not doing it everyday. They said we had caused "catastrophic" damage. Then they claimed that, because it was bespoke it wouldn't feel like the one on the floor. I responded that, with that logic, we shouldn't buy anything they offered as we wouldn't know what we were really getting. If we knew we were getting these cushions, we never would have bought the sofa. Then they claimed that the cushions were an "upgrade" from the ones on the showroom sample. We went to the store several times before we bought our sofa just to make sure we wanted this one. We are not finished with them yet. We have received a message from them with excuses as to why they will not even offer replacement cushions. I think something's changed in their manufacturing and they don't want to own up to it. £2400 down the drain and not happy.
Review about: Sofas and Stuff
Sofa
Our sofa is terrible, the cushions do not fit correctly. The companies own staff and repair engineer have agreed that it does not look right and the cushions are filled incorrectly. The company refuses to accept responsibility for this and have offered replacement cushions (still don’t fit) and a extended warranty.
Same problem and the person in the store claimed it was our fault.