All reviews of Natascia C.
Review about: ADOR
Two male coats
Disappointing Experience with Product Quality and Customer Service
I recently made a purchase from Ador, hoping to find high-quality items for a special occasion. However, my experience has been incredibly disappointing on multiple fronts.
The products I received were nothing like the descriptions on the website. Not only were they made from poor-quality materials, but they were also inaccurately sized despite following their provided sizing chart. The items were unfit for purpose, especially considering they were intended as Christmas presents.
When I reached out to customer service for a refund, I was met with a cumbersome return process. Instead of acknowledging the substandard quality and inconvenience caused, I was asked to cover the return costs to their warehouse in China. This approach not only added to the frustration but also highlighted the lack of responsibility for their misleading product descriptions and poor quality control.
Furthermore, the return process proposed by their customer service team was time-consuming and impractical, given the approaching festive season.
I strongly advise potential buyers to reconsider purchasing from Ador, as the discrepancy between advertised product quality and reality is vast. Moreover, the customer service's handling of the situation lacked empathy and a proactive solution for the inconvenience caused to customers.
In summary, my experience with Ador has been thoroughly disappointing, from the misleading product descriptions to the unsatisfactory customer service. I would caution anyone considering purchasing from them to be wary and consider alternative options that prioritize product accuracy and customer satisfaction.
Date of experience: 30 November 2023