All reviews of Nathan Cox
Review about: Secret Escapes
One-night stay at Thornbury Castle for Wedding Anniversary
My recent experience with a booking through this service for a one-night stay at Thornbury Castle for my Wedding Anniversary was quite disappointing. The booking was made and confirmed, and I paid the full price. However, to my surprise, the booking was suddenly cancelled shortly after. When I contacted Thornbury Castle directly, they said they had no availability for the date. I was upset to hear that the booking was confirmed and paid for without checking with the venue first. This situation left us without any other plans for our special day. Although we eventually asked for a full refund, it wasn't processed quickly. We had to wait 8 days before checking on the refund, only to find out that it had been credited to our 'Secret Escapes' account, even though we had clearly asked for it to be refunded directly to our bank account. It took a few more days for the refund to reach us. The staff I dealt with were friendly and helpful, but it's clear that the booking systems need to be reviewed to avoid such disappointments and ensure timely refunds.