All reviews of nicola farquhason
Review about: Lotto Social
Lottosocial
I joined the lottosocial but became too expensive due to the current financial climate. So i cancelled my membership however money was still taken from my account. the only way i could make contact was via a Messenger App where i spoke with "David". I queried the payment taken from my account and "David" told me that the transaction to take the money had already been made but confirmed that my account had been closed. I asked for a refund but David told me that the Lottosocial does not have a refund policy and that i should look at the T&Cs when i signed up. I asked for a copy of the T&Cs and "David" told me to look on my account at which point I reminded him that I did not have one as it was closed. I asked many times for him to send me a copy but he would not, So i asked for the contact details for the Complaints Department and he would not. I will now escalate my concerns to the Ombudsman