All reviews of Nikki Cook

  • Review about: Direct Ferries

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    Would buy here again
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    Booking error correction

    I recently booked a trip through this service and ended up making a mistake with the passenger's name. I tried to fix it right away, but it proved to be quite difficult. I had to cancel my original booking with reference DFP172394934/Alilauro 41277TEPAZ and make a new booking with reference DFP172398670/Alilauro 41277TEPZR. I am still waiting for the refund of €99.99 to be processed back to my payment card for the cancelled booking. To add to the frustration, it appears that the passenger names on the tickets weren't even checked properly.