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Review about: Coolshop
Tefal Food chopper
Appalling company to deal with. I bought from their .co.uk website, which very much gives you the impression it is UK based. Even quotes royal mail delivery times. But I was sent a product with a European plug - this was not stated anywhere. I had to get in touch twice to get sent a return label. 9 days after it was delivered to the UK return address I contacted them for an update on my refund (as it's stated in their terms and conditions to do that). They told me they couldn't refund me until the product has arrived in Denmark, but couldn't provide me with any time frame as to when this would be or tracking for this part of the journey. So I am left in limbo with no idea when I might get my money back. They also sent me a new set of returns terms and conditions which doesn't match the ones I can see on their web page which state to return to the UK and get in touch if you're not refunded after 9 days. They admitted that the terms were 'misleading' but still wouldn't sort my refund.