All reviews of Nova
Review about: Smallable
Mara Hoffman Dress Order number 374175
PLEASE DO NOT PURCHASE FROM THIS…
PLEASE DO NOT PURCHASE FROM THIS COMPANY READ ALL THE REVIEWS SHOCKING SERVICE!!!! I ordered 2 dresses on 2 different order numbers as I did not know what size I would be, neither of the dresses was suitable so at my own expense I sent the 2 dresses back to the address they supplied with the orders via Royal Mail International Signed For Service. I tracked the orders and could see they had both been received back at the return address supplied by Smallable. I contacted them and asked when my refunds would take place. They asked me for the tracking numbers which I supplied I then heard NOTHING from them. So I opened a case with PAYPAL informing Paypal the items had already been received by Smallable but not refunded. Smallable/Paypal then refunded one of the orders but not the other one. Smallable have now provided a completely different return address to Paypal for the items to be sent back to and not the one contained on their information sent with their orders in the parcel even though I have supplied tracking information and it clearly shows they have already received the item. This will mean that Paypal will not refund me. Smallable SORT THIS OUT you have received the dress back on Sunday 12th January 2020 Royal Mail tracking number LB804676694GB confirms this information, please everyone before you purchase from this company go onto Royal Mail Track and Trace and check this by inputting the tracking number above, it will state the parcel was handed to the overseas postal service, then click onto the Continue Tracking tab and it shows the parcel was delivered back to Smallable L4 Logistics pour Smallable, ZAC de La Tremblaie, Batiment A : accueil a droite du quai 124, 91220 Le Plessis-Pate the address provided by Smallable for returned orders. Why am I giving this information? Quite simply because this is an unacceptable situation and I do not want anyone else to be caught out by this dishonest company it is not acceptable to keep a customers money when you have received the item back... IT IS KNOW AS THEFT!!!!!!
UPDATE : I have only received one refund for one order number 3802074 and I have not received the refund for order number 3794175!!!I would change your response to “would you buy here again” from Yes to No. My experience with them came with them pretending they didn’t get my money through PayPal and not shipping my order. Once I opened up a case with PayPal they refunded back the money. Horrible company.
I have items in my cart now. They have amazing products!! Im so glad i decided to read the reviews before making a purchase! No way will i ever buy from this shop!
Review about: Truffle Collection
Beautiful footwear
Three reasons to shop with them:
1. comfortable footwear
2. trendy style
3. easy price
apart from this , they have everything that i ever looked while buying footwear for myself.
Thank you so much for this detailed description. I’ve been trying to reach someone at Smallable for a question about a product and they don’t reply. This is so disturbing.