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lamp
The absolute worst!!!!!!! First off all my order took months to receive. They didn't notify me that it was on back order. I had to notify them to inquire where my order was to find this out. I received a damaged item costing close to $1,400. I immediately contacted the company to see about having the item replaced. I heard back initially with an apology and then nothing from them to resolve the situation. I emailed again and no response. Finally I had to dispute the order through my credit card company. Buyer beware, stay away
Cotton blanket
The add featured featured cotton blanket which turned out to not be made of cotton after all. They also hit me with added tariffs, and did not get my address right( they did not list my apartment number). False advertising, poor customer service and high price for what I received. I would not recommend buying from this company
Clothes
Extremely disappointing service. Made an order 21 days ago and didn’t receive it and didn’t get any update unless I contact them. I do NOT recommended ordering from this website.
Clothes and furniture
The customer service is non-existent. The products are great, however, if you have any issues with delivery, returns or refunds - you will waste your time trying to reach the customer support.
The official email they provide customercare@smallable.com is not valid and only sends auto-replies. The phone numbers - you'll be lucky if you manage to reach them. If you have any queries, they can only get back to you within 48h or so they claim.swimsuits
Don’t buy from this shop! Terrible customer service! I placed and paid my order on the 9th august. On the 20th I sent the customer service via web page an email, they replied later that the items had been delivered on the 22th which did not happen. When informed they asked for some documents (including id card and a hand written letter) in order to proceed to the refund. I promptly sent the documents on the 26 th august and never got an answer from them!! This is totally unacceptable!
Balenciaga sweatshirt
The worst company I have ever dealt with in my life
electric tea kettle
I have had a very bad experience with Smallable. First the shipment was delayed as it was originally sent to the wrong city. Then, when the package finally arrived, I discovered that the electric tea kettle was not compatible with US outlets. The online description does not indicate that it would not be compatible with US electrical (as other online stores do) and they still shipped it to a US address! It cost them US$13 to ship the package to me. Return shipment will cost me US$185--more than the kettle itself. They have been unresponsive to my efforts to return the kettle. I would not buy from them again. Absolutely ZERO customer service.
I already paid
The order was still waiting for a bank transfer, but i already paid. Costumservice does not exist at all. very disappointing...
CLOTHES
I had high hopes for this shop, but the experience has been disappointing. I placed an order on June 9th/10th through PayPal, after waiting 10 days for their tracking information, I finally contacted customer service on June 20th. They responded saying that the order was submitted and would be shipped out in a couple of days to stay tuned for the tracking information. Since I'm patient, I waited another 10 days before contacting customer service to ask where my order was. They finally got back to me 5 days later to tell me my order was cancelled because they didn't receive my payment in time. A total lie since Paypal shows that the payment was made immediately upon the placement of the order. The customer service respondent offered no real apology or how to correct their mistake. They have terrible customer service and bad business practices. If you are looking for similar types of places, I would recommend places such as melijoe.com, alexandalexa.com, angelibebe.com who take their customers & business seriously.
To be ordered
Customer service below zero!
As a (former) recurring customer, I received a birthday voucher for the amount of 10 EUR. Valid for 1 month, only on non-sales items and with a minimum purchase of 50 EUR.
“Okay, let’s have a look at their webshop!”
I find a nice sweater for my boy at 55 EUR (non-promotional) and put it in my shopping cart. I continue looking and see a few other things I like (on sale). I add these items to my shopping bag as well. But when I want to finish my purchase, the voucher isn’t working. I don’t understand what’s wrong, so I send their customer service an email. Within a day or so (fast) I receive the answer that the voucher isn’t valid on sales items. I reply them that I understand this point, but that I want to use it on the 55 EUR non-promotional sweater. She again (and again and again) answers that vouchers can’t be combined with sales items (in the end, I get the feeling I’m talking to a chat bot or so, because I can’t feel any human/good sense). But that’s not my question! I just want to receive the 10 EUR discount since my purchase meets all conditions. Conclusion: they don’t want to understand the question and the birthday voucher is one big lie.Salt-Water sandals
The worst customer service and online shop ever. I have ordered a pair of Salt-Water sandals, the sizing is only in EU sizing even though Salt-Water always use their own quasi-US sizing. I asked customer service for help but received a useless answer that had nothing to do with my question. I decided to go with the EU size that should fit my daughter. Here is my mistake, I should have not purchased anything from a shop does reply to its customers the way they replied to me. I even paid 16 EUR for UPS shipping - no other option was given. And surprise surprise - the size was not correct. I wanted to exchange the size but I was asked to do it on my own expense. This is a joke... In most of shops free shipping and returns are a rule, let alone an exchange of a size that was caused by their sloppy "customer service". I do not want to spend again 20 EUR to send the shoes back, as I am afraid that they will take ages to refund the order...
Also - the email address that they give in the order does not work. You have to send emails from their website. You cannot answer to anything they send. It's a nightmare...
NEVER AGAIN...
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