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Review about: Verisure Smart Alarms
Alarm system
One more time, a very disappointed service and no reply to written complaint even if they say it would be responded in 24h.
On the 24th of June I left my home at 3pm to go on holiday abroad and my husband disconnected by mistake the socket where the panel control is connected. This caused the alarm to go off after some hours when the battery of the panel run out.
When I go on holidays, my neighbor next door goes twice a day to my house to feed my cat, and the next day, on the 25th, she texted me saying that the alarm was not working when she entered and she could not connect it after leaving. I tried to have a look in the app but we were not able to do anything.
After a few days with my alarm disconnected at home I contacted Verisure by phone and you told me straight away that the problem was the power supply, so I called back my neighbour and told her to switch on the socket where the panel is plugged and the alarm worked again. That happened on the 27th, that means 4 days WITH NO ALARM DESPITE OF BEING PAYING A MONTHLY FEE FOR YOU TO MONITOR THE STATE OF MY ALARM.
I am extremely disappointed to YOU NOT CONTACTED MY ABOUT THIS POWER CUT. You sent me an email on the 1st of July for the power cut that happened on the 24th June, 7 days later and when the problem was already sorted. It passed 4 days until the issue was resolved and ONLY BECAUSE I CALLED YOU, NOT BECAUSE YOU CONTACTED ME.
Very disappointed with the service, I do not not for what I am paying a monthly fee. Definitely, I regret every day to have chosen Verisure, absolutely terrible.