All reviews of Oli
Review about: Discover Cars
car hire
I usually don't leave bad reviews but I did have a few problems with discovercars.com
1 - The booking number never worked in My Booking so I could never manage my booking or see the details. I sent an email but it was a long wait before I got a reply.
2 - I paid the full amount for my car booking to discover cars but then I also got charged around £198 by budget when I handed back the car. I looked at the invoice and there was a voucher prepayment of around £468 which got deducted off the total bill from Budget - it appeared budget never received the full funds from discovercars.com so I had to pay the deficit. I then emailed support, only for them to say it will take upto 15 days to respond.
I am absolutely sure it's a great service when it works, but when it goes wrong, you can't get the support from this lot. I would seriously be concerned if there was a ... problem. Book direct to Budget / Avis / Whoever. It won't save you much in the long term.
Dear Oli,
Thank you very much for this message. We will take note and improve our service. Sometimes the customer can't access the reservation page because the registered email address is misspelled or the password is lost. In this case, all we need is the name of the main driver to be able to find the booking. Regarding booking directly with the supplier, we do not recommend it because our prices are always the lowest in the market and so is our coverage. Please send us an email with the name of the main driver to reviews@discovercars.com, and we will investigate why you have paid more than the contracted amount on our website. We are always here to help customers and really understand what happened on that reservation. Your opinion matters to us. Thank you for your feedback.
Bruno Fernandes
Community Marketing Manager