All reviews of pamela russell
Review about: Voyage Privé
Trip to Vienna
We booked a 4 night trip to Vienna on…
We booked a 4 night trip to Vienna on line, in June, with Voyage prive. We have used them several times in the past. We paid a £500 deposit. When the ATOLL certificate arrived it did not show our inward flight details, which was a Ryanair flight as booked, with 20 kg baggage allowance. When the confirmation arrived the inward flight was very different. It was a Eurowings flight to Dusseldorf with a stop and a Eurowings transfer from Dusseldorf to Manchester, with a baggage allowance of 12kg.
We contacted Voyage Prive and we were told they would sort things out. After several calls and emails, We were told we could not amend the flight, but they amended it, not us. We were told if we cancelled we would pay a cancellation fee. We were not told how much the charge would be. I have now asked for the trip to be cancelled, I suppose I foresee difficulties getting our deposit back. We will see.
This has been the most stressful time for us, through no fault of our own, we are both in our 70's.
I will leave it to Trustpilot readers to decide whether to use Voyage Prive or not. My advice - DON'T.
They amended the flight not us. We have been dealing with this since the 19th. June to no avail.
Date of experience: 16 June 2023