All reviews of Pap Robert
Review about: Evans Cycles
Specialized Sirrus X 3.0
Hi, I ordered a bicycle from the Hendon store on 1st of May. My order number is: ENAC000035086. The day I ordered the bike, the guy in the shop got my delivery address wrong. I was heading home when I got the confirmation email. I went back on the same day immediately, and the store closed at 6, I was there at 4 o'clock and the guys told me to write down my details because they are closing...This was the first thing you did wrong, and I have a lot more. I went back for the second time and told the guys the same problem, and they told me again to write down my details...It is a shame that you did this to me twice, and you couldn't even change the delivery address. I started to write complain emails at the start of JUNE! because I still had no bike, so I wrote to Katie who was completely useless. She said she will check my order, but she did not. After one week I sent an another email, and I got a reply that my bike was delivered on 6th of May. Someone faked my signature with a capital "C" and "V" letter which is illegal. Now, when I went back to the shop twice before, they said that the manufacturer had not send the bike yet, but according to this paper, it was delivered then. You never delivered that bike to me, and you BLAMED ME, that it was my foult that I added the delivery address wrong. This guy in the shop, wrote it down wrongly, he did not read it back or showed me the details to check. I went back to the shop twice to change it. So after this, how could you think that it was my foult? Do you think all your customers are stupid? Or you think it is only me who is stupid? I paid almost a £1000 for a bloody bike that I have never seen, because you did not deliver it, and you blame the customer because it is the easy way... You have no interest to solve any problem. Shame on the shop in Hendon, shame on Katie, they are all useless and rude and they treat customers like crap. Big cheers to Shaun in Hendon shop, he was kind and helpful. You still did not apologise for this ridiculous service, I want my money back, and I want a compensation bike for the trouble. Ridiculous service, shop, delivery, everything... Zero stars... I want everyone to know that this company thinks that their customers are stupid and they treat customers like crap... Never gonna buy again from Evans Cycles...