All reviews of Pauline Fahy
Review about: British Gas
Forced into energy contract after collapse of PFP
South African call centre service was appalling. Adviser was unpleasant, unhelpful, arrogant. See my response to another reviewer who had the same experience.
Review about: British Gas
Energy supplier
If I could review as zero stars I would, without a doubt the worst service I have ever received from a company, if considering joining, simply don't bother, in the 6 months I was with British gas, I was given 3 separate smart meter slots that were all cancelled 2 the day before and one of which I wasn't even informed of, I was left without gas in the property for a period of 48 hours due to an error and from BG and incorrect information.
The complaints I raised were not originally logged and when they finally were, were not dealt with correctly I'm still waiting to receive acknowledgement of 1 complaint some 4 months on.
It takes circa 45 mins to get through to anybody in the servicing team and when you do their call centre is based in South Africa where if I'm honest nobody has a clue what they are doing, I've been hung up on countless times, given incorrect information countless times, promised something that ultimately I'm told is not possible on a subsequent call countless times and still 3 months later awaiting compensation owed from another complaint.
As initially set out, awful customer service, terribly run and would avoid at all costs don't consider based on their so-called reputable name you will be extremely disappointed.
Hope you find this helpful!
My experience of the South African call centre was exactly the same. I am one of the customers whose supplier has been changed to British Gas following the collapse of PFP. I had a message on the BG app telling me I had to call them. It took 45 minutes on hold for an adviser to tell me she knew nothing about this. I then enquired about possibly getting a dual fuel tariff instead of 2 separate contracts; she told me British Gas don't do dual fuel tariffs (not true). I then asked about putting my payments on direct debit. She said there's a discount of 6% for this. But when I asked if the price she quoted took account of the 6%, she kept repeating that it depended on usage, it was a unit price not a usage discount, that she couldn't make me understand or explain it again! She was also unaware that gas usage tends to be far higher than electricity in thr UK and was argumentative about every question I raised. British Gas need to use better staff. I for one , will be switching as soon as possible