All reviews of Peter Parkington
Review about: Tower Housewares
Tower Dual Airfryer
Bought a dual air fryer in October 2022 from B...M. I registered the warranty and received confirmation it was for the extended 3 years. Sadly in November this year one fan failed and I needed to contact Tower, that’s where it all went wrong. I was asked to produce a till receipt, which I could not (B...M don’t always give them and have confirmed they can’t produce a duplicate more then 12 months old)
Despite several emails and speaking to who was quite frankly a very rude customer service person, Tower were not going to back down and honour the warranty . I can prove I bought one item at B...M on the day and paid £99 for it. This it seems is not good enough.
Reality is that if you want quality, pay for it and not buy a cheap alternative that is likely to break down and then the company twist their way out of responsibility, despite them confirming I had a 3 year warranty. If it is so important why do they not insist on a receipt at the point of registering. I suspect this is because they assume people don’t keep receipts.
Very poor product and even poorer company.