All reviews of Peter Weller
Review about: Winebuyers
appalling experience with Winebuyers.com
Winebuyers.com - disgraceful disregard for the customer!
Based upon my experience - as detailed below - some might consider it best to avoid any dealings with Winebuyers.com until there is clarity as to their ability to fulfil their contractual obligations and ensure that they pass payment for orders which have been paid for by the customer, to the relevant supplier!
On the 11th December, I ordered and paid for a single bottle of wine(costing £43.99) to be delivered (additional £10.00 paid) as a Christmas gift to a business friend. The wine was to be supplied by Museum Wines.
On 21st December I was surprised to learn from the friend that the bottle had still not been received,
so immediately emailed both Winebuyers and Museum Wines to ascertain what was going on and why the wine had failed to be delivered.
I was contacted immediately and courteously by Daniel Grigg, Managing Director of Museum Wines, with the following explanation which clearly shows that the fault lies entirely (and disgracefully) with Winebuyers.com.
...... "Unfortunately, Winebuyers are behind on payments to us for orders already fulfilled and we had agreed up front payment terms for new orders during the Christmas period to ensure they were dispatched without delay. Unfortunately they have not upheld this agreement and your order is one which we are still awaiting payment for.
We have chased them on multiple occasions to bring their account up to date so that we can dispatch these orders in time for them to be delivered before Christmas, but to no avail.
I actually requested to be removed as a supplier on their website on the 11th of December as I wasn’t comfortable with more orders accumulating given the backlog we were already awaiting payment for. However they didn’t action my request until the 14th"
This is an extremely worrying state of affairs - are we, the customers, paying Winebuyers.com for orders in good faith, only to get caught-up in what appears to be some sort of cash-flow/overtrading problem that they have fallen into?
With Winebuyers.com holding onto our money and failing to pass it on(less whatever fee/charges they take from the actual wine supplier) so that the goods are not received, Winebuyers.com are effectively in breach of contract with us.
As to a response from Winebuyers.com to my query of 21st December, it was not until 31st December that a reply was received. This came from a Jon Cortinas - another of the misnamed,Customer Services team - he said .."In the case of Museum Wines we were made aware that there were delivery issues in the UK and as such some orders from this supplier are now running late"..
What an absolutely outrageous comment! At best, trying to suggest that the fault lies with the supplier
is disingenuous and at worst- by attempting to conceal the true cause of the lack of delivery i.e. the withholding of payment that should legitimately be made to the supplier so that they can fulfil the customer's order - such words might be considered downright dishonest.
Ben Revell,the CEO of Winebuyers.com needs to take responsibility and apologise to all customers that have been so miserably let down - and explain precisely what he is going to do to rectify matters
both now and for the future!
Until that happens, risking placing any further orders with Winebuyers.com is not something I would wish to consider.Review about: Winebuyers
appalling experience with Winebuyers.com
Winebuyers.com - disgraceful disregard for the customer!
Based upon my experience - as detailed below - some might consider it best to avoid any dealings with Winebuyers.com until there is clarity as to their ability to fulfil their contractual obligations and ensure that they pass payment for orders which have been paid for by the customer, to the relevant supplier!
On the 11th December, I ordered and paid for a single bottle of wine(costing £43.99) to be delivered (additional £10.00 paid) as a Christmas gift to a business friend. The wine was to be supplied by Museum Wines.
On 21st December I was surprised to learn from the friend that the bottle had still not been received,
so immediately emailed both Winebuyers and Museum Wines to ascertain what was going on and why the wine had failed to be delivered.
I was contacted immediately and courteously by Daniel Grigg, Managing Director of Museum Wines, with the following explanation which clearly shows that the fault lies entirely (and disgracefully) with Winebuyers.com.
...... "Unfortunately, Winebuyers are behind on payments to us for orders already fulfilled and we had agreed up front payment terms for new orders during the Christmas period to ensure they were dispatched without delay. Unfortunately they have not upheld this agreement and your order is one which we are still awaiting payment for.
We have chased them on multiple occasions to bring their account up to date so that we can dispatch these orders in time for them to be delivered before Christmas, but to no avail.
I actually requested to be removed as a supplier on their website on the 11th of December as I wasn’t comfortable with more orders accumulating given the backlog we were already awaiting payment for. However they didn’t action my request until the 14th"
This is an extremely worrying state of affairs - are we, the customers, paying Winebuyers.com for orders in good faith, only to get caught-up in what appears to be some sort of cash-flow/overtrading problem that they have fallen into?
With Winebuyers.com holding onto our money and failing to pass it on(less whatever fee/charges they take from the actual wine supplier) so that the goods are not received, Winebuyers.com are effectively in breach of contract with us.
As to a response from Winebuyers.com to my query of 21st December, it was not until 31st December that a reply was received. This came from a Jon Cortinas - another of the misnamed,Customer Services team - he said .."In the case of Museum Wines we were made aware that there were delivery issues in the UK and as such some orders from this supplier are now running late"..
What an absolutely outrageous comment! At best, trying to suggest that the fault lies with the supplier
is disingenuous and at worst- by attempting to conceal the true cause of the lack of delivery i.e. the withholding of payment that should legitimately be made to the supplier so that they can fulfil the customer's order - such words might be considered downright dishonest.
Ben Revell,the CEO of Winebuyers.com needs to take responsibility and apologise to all customers that have been so miserably let down - and explain precisely what he is going to do to rectify matters
both now and for the future!
Until that happens, risking placing any further orders with Winebuyers.com is not something I would wish to consider.PS. The "Would you buy here again?" box should obviously
have been ticked as NO! (Didn't notice till after I had posted the review)
PS. The "Would you buy here again?" box should obviously
have been ticked as NO! (Didn't notice till after I had posted the review)