All reviews of Philip Bingham
Review about: McQueens Dairies
Milk - not sealed
We opted to commence our milk deliveries with Mcqueens last year being much happier moving away from supermarket produce - albeit, somewhat expensive, felt it would be 'worth it'. All started fairly well.
One deliver per week - registering and getting the orders sorted was not the easiest, but the deliveries I have to say are regular and always there on a Monday morning.
We ordered 3 bottles of skimmed every week. Now and again, one tasted more like full ..., but had the red foil cap. As time passed, we found that some of the deliveries, the un-openend bottles were not reaching 7 days as it should, they had already badly curdled.
We then began noticing that the caps were not sealed properly. The signs were that milk was escaping through the bottle top and cap (alleged) seal. As milk was escaping, air would be getting in and as such, the milk was effectively being delivered 'already opened' and so good for only a few days.
We raised a complaint and said it would be rectified immediately.
The issue persisted and so we complained again only to be told that the previous lady we spoke to did not put the complaint through and that this time it would be 'resolved without fail'.
A few more deliveries on and the problem is still there. Why in 2025, can the foil caps not provide a seal on the bottle?.. managed it in the 70s and 80s,.. but oddly not now.
We called this morning to cancel our contract advising that the milk being delivered is not sealed and that it is only good for 2 to 3 days - their response was that animals are damaging the lids after delivery! We laughed but as the house is fully covered by CCTV, we checked just to cover our claim, as no animals come near it!
The issues seem to be quite common reading some of the reports on here. Shame as it was a nice feeling getting back to proper milk deliveries. Another concerning issue is that the milk is delivered around midnight as we found, ok in winter, but in summer, when the temperatures can be 15 to 20 degrees, it is not good for the milk to be outside in this temperature for 8 hours.
Would not recommend McQueens at all and find the customer interaction to be awful - typing up complaints onto invisible typewriters and then blaming animals for their failure to seal the bottles properly.