All reviews of Philip Vranch
Review about: Bax Music
Mackie 212 V Class Active Speaker
Purchased Mackie Active Speaker back in November. It Arrived a week later (which was fine) Plugged it in and linked phone to it, Unfortunately there was too much interference for my liking, so i boxed it back up and returned it. BAX received it back and signed for on 5th Dec. I gave them their so called 15 days to refund purchase period and then rang them on the 20th Dec to chase it up as i hadn't received it refund. Their reply was they were still waiting for it to be returned, (Although it was signed for on 5th Dec?) I pointed this out to them and the said they would look into it. I rang them back on the 21st Dec, they now confirm they did receive it and refund was being processed. I rang them on 29th Dec, they tell me their has been a mistake somewhere and that they will look into it. I then rang on 3rd Jan 2023!, now I'm told they will chase it up and get back to me by end of day (of which they didn't). Today 4th Jan i ring and am told they can see there is a note on file but unable to advise when my refund will actually be forth coming. I tell them i want to know right now when I'm being refunded and am told unfortunately i cant tell you that sorry!... They refuse to answer any direct question and keep palming me off. Absolutely DISGUSTING Customer service and to say I'm Tamping is an understatement. BUY AT YOUR OWN RISK! (but don't expect any refunds)