Bax Music

All reviews

Bax Music

37% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

P
Paul Jackson
Awful company, bought a DJ table 3 weeks back, the table was gloss & had quite a few scratches, emailed customer service took them 4 days to come back to me, was advised to send pictures which ...Read on
I
Irene Sandler
I have placed my faith in Bax Music for years. I have bought around 3 musical instruments from here, two were guitars. Other was a DJ gear for my brother who always on world tour as DJ. but he love...Read on
G
Graham Fisher
OK, the guitar arrived with missing parts, contacted customer services a week later and was told to send photo's of the missing parts which i did the same day, since then I have sent 5 emails reque...Read on
J
jonny
the worst service I've ever received, 5 days after delivery date and I still haven't been sent a tracking number meaning it hasn't even been dispatched. they don't answer their phone or emails eith...Read on
T
Tobias Cornberg
Paid for next day delivery, took over a month to arrive. When it arrived although it said fully tested it was broken, a footswutch not working. No response for 3 months, had to file a PayPal clai...Read on

All reviews (30)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    DJ table

    Awful company, bought a DJ table 3 weeks back, the table was gloss & had quite a few scratches, emailed customer service took them 4 days to come back to me, was advised to send pictures which was fair enough, didn’t hear anything so I called their so called customer services over 3 times in a week every time you get diverted to their switch board which they will pass your details on & get customer service to call you back Which never happens. So I have since been on the Facebook messenger to go through the process all over again which they agreed to refund me £50 but it would take up to 7 days, since when has refund take this long but I thought given the benefit of doubt, 8 days later still no refund. Going to report them to trading standards but seriously anyone reading this review i strongly ADVISE FOR YOU BUY ELSEWHERE.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Best and Reliable spot for buying musical instruments

    I have placed my faith in Bax Music for years. I have bought around 3 musical instruments from here, two were guitars. Other was a DJ gear for my brother who always on world tour as DJ. but he loves stay back at our home studio where we do some stuff, all the time, trying new things.
    Not just me, I know lot of people, friends who shop from here and have had great experience overall.

    ONE MORE FAKE REVIEW FROM THIS SELLER BUYERS BE VERY CAREFUL


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lax Hyvibe 20 smart guitar

    OK, the guitar arrived with missing parts, contacted customer services a week later and was told to send photo's of the missing parts which i did the same day, since then I have sent 5 emails requesting a response to send replacement part that is missing.
    despite not being able to talk to anyone in customer services and BAX music policy of replying to emails within 24 hours I have heard nothing which is leading me to believe that there is NO customer assistance or services in the UK .
    Its the first time I have used this company for the purchase of musical instruments and will almost certainly be the last, come on BAX music if you are as good as you say you are on your website a response to my query and missing parts is the least you can do when you have taken full payment, reluctant to send the instrument back having read the horror stories of other peoples experiences at BAX music.
    G R Fisher Hull England


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    theremini

    the worst service I've ever received, 5 days after delivery date and I still haven't been sent a tracking number meaning it hasn't even been dispatched. they don't answer their phone or emails either. never again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Headrush pedalboard

    Paid for next day delivery, took over a month to arrive. When it arrived although it said fully tested it was broken, a footswutch not working.
    No response for 3 months, had to file a PayPal claim, 2 months after they had not responded PayPal refunded me. 12 months later they are trying to invoice me for the full amount because they couldn't communicate properly.
    Awful, unprofessional, rude and non communicative. AVOID THESE GUYS LIKE THE PLAGUE!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Icon Platform m+

    On March 7, I sent them the product (Icon Platform M +) as a guarantee for the repair of a button that had left their site. After trying (for almost 3 MONTHS!) Without success, contacting them (through several e-mails and by phone) to obtain information about the status of my product, they returned the product to me on MAY 24! UNREPAIRED !!!, although they wrote to me saying that they had already repaired it. On JUNE 17 I received an e-mail with this response (copy and paste):
    "offer you a credit of ### euros that you can use to place a new order.
    We will directly place the new order by deducting ### euros from the total amount.
    As soon as the new order is registered in the system, we ask that you remove the negative comments on Trustpilot. "
    Well, apparently, they finally understood that this device controls others (such as the Icon Platform D2 screen that I also have) exclusively since they are modular and are purchased separately, with which, there were only 3 options:
    1. Repair of the device (which they were not capable of at the time)
    2. The replacement for another with the same characteristics (they no longer work with the brand and do not have it for sale)
    3. The refund of the amount of the product.
    I suppose they also understood that a "credit" is of little use to me to spend more money in their store on items that I do not need, because, as I have already explained, I need THAT PRODUCT and not another.
    That said, a couple of days ago, the product arrived (they only sent me an e-mail indicating that my order was on its way, they did not inform me of anything else, so I did not know it would arrive) and ... surprise! ! It is repaired !!, only 4 months to solve the very complicated problem of the button.
    The only downside is that I arrived inside the box without plastic wrap, the cables tied in a knot without their corresponding bags, the instructions of the device wrinkled and the funniest thing, the installation cd split in half !!
    I suppose this is all in gratitude to my "collaboration" with your request to "remove negative comments from Trustpilot", ... in true Italian mafia style.
    Anyway, after having spent more than 2000 euros in this company and 4 months of patience, struggle, and anger, I can only take it as a joke, hoping that they do not send me a horse head in a box ...
    I hope my comment helps so that no one else falls for this deception, not everything is the price. I also thought "the negative comments won't be so bad" besides "they have offices here in Madrid" (they don't exist, it's just a postal address) ... Think about it twice, with this company cheap is very expensive !!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Studiologic SL73

    It is now 3 weeks since I ordered my midi keyboard. I have been sent a euro adapter and that is all. I have tried to phone and emailed many times and had no response. Hermes are claiming they delivered presumably because the adapter was delivered.

    I can only think that Bax music is a complete scam company. I intend to report them to the police - either that or they are completely incompetent or understaffed.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    BE CAREFUL!! they are a real hoax!!

    On March 7, I sent them the product (Icon Platform M +) as a guarantee for the repair of a button that had left their site. Since then I have not had a response to any of my e-mails, with the intention of obtaining information on the status of my product supposedly under repair, by phone. nobody attends you. Yesterday I received the product, AFTER ALMOST 3 MONTHS AND WITH THE SAME BREAKDOWN WITHOUT REPAIR !!! AND IN UNPLEASANT PACKAGING CONDITIONS !!. They are a real hoax. Do not be fooled by giving only priority to the low price, then they are all problems, it is advice!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pioneer headphones,they sell B stock and string you along for refunds

    beware of this vendor, atrocious customer service, I got sent a B stock with sticky stains on it eeeks!!!!, now it's more than 15 days since I have returned the item, they are stringing me along for a refund, they promise that someone will call back but no one ever does , stay away from these fellows

    I WOULD NOT BUY FROM THEM EVER OR RECOMMEND THAT ANY ONE ELSE BUY FROM THEM

    I am with you Bro, they are shit, do not buy anything from them, I am still waiting on a DN32-WSG soundcard, it has been delayed three times, first it was week 18, that changed to week 22, changed again to week 24, I can't wait to phone them and tell them to go take a run and jump, back to the rubbish hole, that they came from, it ought to be shut down.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Looked up site

    There based at a tiny pay per week/month office on coast, with a company called Basepoint. We have a base point in my town, it just has 20 to 30 offices for small start ups on the cheap. NO WAY this can be run from there, backs up the other dire reviews on here. I will not be using them now.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gator Guitar Case

    TERRIBLE SERVICE - DONT EVER USE BAX

    LATEST UPDATE 1st April 2021, to the review below ...... BAX have made a further major error. Despite their promise of a refund below, they have now despatched a replacement item to me. I do not want or need a replacement, its far too late for that. What I need is what they promised below - A REFUND. I have escalated this matter to PayPal as BAX ignore all of my emails and calls.


    FURTHER UPDATE 31 MAR '21 to the review below .............. Despite the apology from Bax Music below, and their promise of refund - I STILL DONT HAVE MY MONEY BACK. I still cant get through to their Customer Services, only ever trips to their Reception Desk. I also received an email today saying they have received the damaged item back (they actually received it back on the 11th March !) and that due to their policy I am entitle to "an exchange". I dont want an exchange, I want my money back as they promised me so long ago. This company goes from bad to worse. I also note on Trust Pilot that many other reviewers are having the same problems as I am, in damaged items and no refunds. I have escalated this to PayPal and suggested BAX should not be entitled to use the PayPal platform any more, when they are clearly abusing it and their customers.

    ORIGINAL REVIEW - Terrible Service - avoid this company at all costs. I placed an order for a Guitar Case on 21 Feb 2021. The case arrived at my home in the UK on 24 Feb 2021. The Guitar Case was badly damaged i.e. it had a large hole in it. The reason it was damaged in transit was because BAX had put it inside a box with almost no protective wrapping. The outer box had a whole punched through it that then went straight through the guitar case. THIS WAS ONLY THE START OF MY PROBLEMS WITH BAX.

    I then spent the next 10 days trying to get in touch with them to start the returns process. Unfortunately their UK website was down for many days, also it is almost impossible to get hold of Customer Services by phone.

    Eventually I managed to return the Guitar Case to them on 5th March 2021, they finally acknowledged receipt of it on 11 March 2021. I then spent a few more days trying to get a replacement sent out to me, eventually they confirmed it would be MAY 2021 at the earliest before I could get a replacement.

    At this point I asked for a refund and they agreed. Its now 27 March (16 days after they received the damaged case back) and I still have no refund and no explanation. I call them every day, several times a day and never get to speak to Customer Services, it always trips through to their Reception Desk. They take my details and say I will get a Call Back from Customer Services within 1 day. I have done this many times and no-one ever calls me back.

    I paid through PayPal so it now looks like I will have to raise an Escalation / Complaint via PayPal to try to get my money back. BAX is never going to survive as a business with such poor Customer Service, particularly when compared to Amazon and others who put the Customer first. BAX put the Customer LAST !


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Joue Midi

    Absolute scam of a company. You pay they don't deliver. Reported to HMRC for fraud


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    karaoke machine

    DO NOT BUY FROM THIS COMPANY. they will not send your goods and will not answer your emails! they have stollen money from thousands of people.
    look at the reviews people.



Others also viewed

Filofax brand logo for reviews of online shopping for Office, Hobby & Party products
Filofax
1 reviews

Imagine this, a young engineer named J C Parker from the United States invents a loose-leaf system to hold his engineering data in a small portble ...

Pen Shop brand logo for reviews of online shopping for Office, Hobby & Party products
Pen Shop
1 reviews

Even though we work a lot on computers nowadays and technology has taken over from other means of writing and communicating, pens and the written w...

PrinterInks brand logo for reviews of online shopping for Office, Hobby & Party products
PrinterInks
46 reviews

Everyone who uses a computer sooner or later gets to the point that you want to print something out. Whether it is a document for school or somethi...

Office Depot brand logo for reviews of online shopping for Office, Hobby & Party products
Office Depot
1 reviews

Whether you are a sole home worker or a fully-fledged company, every office needs office supplies. The least you will need is a desk to sit at and ...

Bax Music

Are you a music lover? Then, you might be looking for the best place to find musical instruments and other accessories you need in order to produce your own kind of music. But where can you find it? One company that offers musical instruments and more is Bax Music. But what quality guitars and piano’s will they provide? Will their drums be able to produce the beat you are looking for? Will you have to wait long for Bax Music’s delivery service to arrive with your new headphone or microphone? And how will Bax Music’s customer service respond when you ask them a question? The best people to inform you of these matters are music lovers that have made a purchase at Bax Music before. Read their reviews to understand what musical tools Bax Music really offers. Their opinions, comments, experiences and ratings can help you decide if Bax Music is the best place to provide you with a new keyboard or bass guitar.

About Bax Music
Bax Music is a company that offers musical instruments and other music equipment. They have a 226,000 ft2 warehouse which contains over 46,000 musical products. The company was founded by two Bax brothers. They started out by renting out DJ gear, PA speakers and lighting equipment. These items still feature prominently in their shop. This category contains DJ controllers, DJ speakers, DJ headphones, turntables, mixers, effects and other DJ accessories. But they also offer studio & recording equipment such as audio interface, studio software, synthesizers and studio furniture. Of course, they have musical instruments like acoustic guitars, pianos, electronic drums, drawbar keyboards, bass guitars and a lot more. If you travel a lot, you can protect your musical instrument with a flight care of flight bag. In their multimedia category, you can find home audio, computers, data storage, vlog equipment, media converters, Apple accessories and more. And there is a lot more this shop has to offer. Just check their inventory.


Services of Bax Music
You can order musical instrument and other music equipment via Bax Music’s website. Just select the DJ gear, bass guitar or computer that you want and put it in your digital shopping cart. There is a Bax Music delivery service which can bring the cables, drum or microphone directly to your home. They also have a Bax Music customer service department to assist you whenever you need some help.

Complaints, Compliments and Tips for Bax Music
Have you ever ordered musical equipment from Bax Music? Then you might be able to tell us some more about this provider of musical instruments. What is the sound of their pianos and DJ equipment? How well do their guitars work? Do their headphones and microphones provide the right sound? Did it take long for Bax Music’s delivery service to send you your new keyboard of studio equipment? And what will Bax Music’s customer service staff have to say if you request their help? Please add your own Bax Music review and tell us what your opinion of Bax Music truly is.