All reviews of Q. Ellis
Review about: Direct Gap
Quick and easy Gap Insurance purchase
I was looking to buy Gap Insurance online and had some questions, so I decided to give the company a call. Luckily, Paul picked up quickly with no long waiting times and was more than happy to answer all my queries. I was surprised to find out that dealerships can't offer Gap Insurance. After getting all the details, I decided to go ahead and buy the policy, which was dealt with efficiently right there and then. Paul was not only professional and friendly, but also really patient as I worked out the coverage I needed. When I had a question about some emails later on, all the staff were busy at that time. I didn't leave a message, assuming it was lunchtime. But to my surprise, someone rang me back within 5 minutes to help out. That kind of top-notch customer service is hard to come by these days. I'd definitely recommend this company and their fantastic team. The price difference between their policy and the one the dealership offered was significant, leaving me one very happy customer. It's all good!