Direct Gap - Overall Rating based on 18 reviews
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Car insurance chat
I had a really nice chat with someone at that place, they were so friendly! We even talked about football and it was great fun. Thanks for being cool and chatting with me, that guy deserves a raise!
Gap insurance policy
I had a really great experience with Direct Gap. I spoke to a lovely bloke named Paul who was super helpful and explained the gap insurance policy really well. I was really impressed with how professional and knowledgeable Paul was, he made everything easy to understand. It was so nice to have a more personal experience compared to the usual boring corporate customer service. I would definitely recommend this company, they provide exceptional service.
Return to Invoice Gap Insurance purchase
I rang up and had a chat with Paul, who was really helpful in explaining the Gap Insurance choices on offer. He guided me towards the 'Return to Invoice' option, which I felt suited me best. All in all, my experience with Direct Gap was good, and I'd definitely suggest them to anyone in need of gap insurance.
GAP insurance purchase
I've been a loyal customer for a number of years now and every time I switch cars, I always turn to them. I highly recommend choosing their GAP insurance instead of the expensive one offered by dealerships. They offer fair prices and provide excellent customer service. The online process is simple and if you prefer speaking to someone directly, the staff are friendly and helpful. It's a local company so you won't have to deal with annoying call centres.
Insurance Claim Assistance
Gail and Paul were really great and professional when I was going through my insurance claim. They were very helpful and made sure to communicate openly and honestly. I would definitely recommend their help to anyone who needs insurance assistance. Thank you so much, Gail and Paul, you were a huge help.
New car insurance
I've just picked up a new car and needed to get insurance sorted, so I decided to have a look at Direct Gap. Their prices were pretty good in comparison to others, but what really impressed me was how user-friendly their website was. The options were laid out clearly, making it a breeze for me to choose the perfect insurance plan. It was fantastic and now I can relax and enjoy my new car without any concerns!
Car gap insurance
I am absolutely thrilled with the car gap insurance I got. The advice I got from the company was top-notch, and when I had to make a claim, they really helped me out and saved me a lot of money. I would definitely suggest their services to anyone looking for gap insurance for their vehicle.
Straightforward and informative policy purchase
After doing some research online, I decided to get in touch with the company directly. Speaking to a representative was really comforting and made the whole process of getting the policy nice and straightforward. It only took me about 5 minutes to sort everything out, and I found the policy to be really reasonably priced, giving us good value for our money and putting our minds at ease for the entire length of our car's policy. The person I spoke to, Gail Sutton, was really polite and explained everything clearly. All in all, I'm really happy with my experience with Direct Gap.
GAP insurance purchase
I was really pleased with the service I got when I bought GAP insurance. The person I spoke to was really helpful and made everything simple, explaining how it all works. It had been ages since I'd used this type of insurance, but they were patient and answered all my questions. They gave me exactly what I needed at a good price.
Car insurance purchase
I recently got my car insurance from Direct Gap and had the pleasure of chatting with a bloke called Paul Griffin. Let me tell you, Paul was absolutely brilliant! He was dead professional and explained all about the gap insurance in a way that even I could wrap my head around. He let me know when it was gonna kick in and made me feel really at ease the whole time. I'd give Paul a 10/10 and recommend him to anyone! The big bosses should definitely give him a raise, he's earned it!
Second policy with helpful agent
We've just taken out our second policy with a lovely agent from the insurance company. He made sure we understood all the details properly, just like when we got our first policy with them. It's nice to be able to pick up the phone and have a chat with an actual person instead of those automated systems. All in all, it's been a really positive experience.
Efficient and professional customer service
I had a really great experience with the customer service from beginning to end. The representative I spoke to was really good - helpful, polite, and super professional the whole time. I would definitely recommend their service to anyone else.
Quick and professional query assistance
Gail was absolutely brilliant, she dealt with my question quickly and with such professionalism. I was really happy with the service I got.
Customer service experience
I had such a positive experience with the customer service team at this company. They were really helpful and took the time to explain all the different options, which made it so much easier for me to decide. I've been a customer here for more than seven years now and I can definitely recommend them to others.
Recent GAP Insurance policy purchase
I bought GAP Insurance from this company recently after finding them a few days back. Today, I went ahead with the policy after talking to their customer service team. They answered my previous call and today's call very quickly, allowing me to discuss my needs without any wait time. This was a pleasant change for me when dealing with insurance companies. I want to thank Diane for helping me today and her colleague Haley for assisting me during my first call. Both of them were really friendly and helpful, giving me great service. I would give their customer service a 10/10 rating overall.
Helpful customer service
I popped into this place to pick up some bits and bobs for my car, and the bloke there was just so lovely. He answered all my questions and had a good old chat with me, treating me like I knew everything even though I don't really know much about cars. I felt dead clever when I left. I reckon I'll be going back there again for sure.
Cheaper Car Policies
I found these car insurance policies that are just as good, if not better, than what the dealerships offer, but they're much cheaper! Haley, the sales assistant, was really helpful and clever and offered great assistance.
Quick and easy Gap Insurance purchase
I was looking to buy Gap Insurance online and had some questions, so I decided to give the company a call. Luckily, Paul picked up quickly with no long waiting times and was more than happy to answer all my queries. I was surprised to find out that dealerships can't offer Gap Insurance. After getting all the details, I decided to go ahead and buy the policy, which was dealt with efficiently right there and then. Paul was not only professional and friendly, but also really patient as I worked out the coverage I needed. When I had a question about some emails later on, all the staff were busy at that time. I didn't leave a message, assuming it was lunchtime. But to my surprise, someone rang me back within 5 minutes to help out. That kind of top-notch customer service is hard to come by these days. I'd definitely recommend this company and their fantastic team. The price difference between their policy and the one the dealership offered was significant, leaving me one very happy customer. It's all good!
About Direct Gap
Direct Gap: Providing Comprehensive Gap Insurance for Your Car
Direct Gap is a UK-based company that specialises in providing comprehensive gap insurance coverage to protect car owners from unexpected expenses. Gap insurance pays the difference between the actual value of a car and the outstanding car finance if it's declared a write-off by the insurance company.
Trust the Experts: Direct Gap
Direct Gap is the UK's top gap insurance specialist. What sets Direct Gap apart from its competitors is providing great value gap insurance coverage to guarantee the protection of your outstanding car finance, enabling easy and seamless recovery in case of accidents.
Tailored Gap Insurance to fit YOUR Needs
Direct Gap offers personalised gap insurance solutions that best suit customers' needs. They offer a diverse range of coverage terms, including excess protection, scratch and dent insurance, Lease Gap, and various other add-on policies, all to ensure that customers have a comprehensive range of options to choose from.
Get Comprehensive Gap Insurance Coverage from Direct Gap
Direct Gap coverage provides comprehensive gap insurance coverage that guarantees full settlement of the outstanding car finance balance, keeping you protected in case of accidents, theft or other risks, and giving you peace of mind. Direct Gap offers transparency in their services, with free, no-obligation quotes and affordable policies, making a customer's experience much smoother.
Easy and Hassle-free Return Policy
Direct Gap offers a hassle-free return policy with a 30-day money-back guarantee. If for any reason you are not satisfied with their policies or any part of your experience with Direct Gap, the company will issue a full refund without any questions asked.
Reach Direct Gap's Customer Service with Ease
Direct Gap's customer service team is always available to cater to any inquiries or concerns from customers. You can reach the customer service team through email, telephone or via their website's live chat feature, which is available 24/7.
Positive Feedback Drives Great Services at Direct Gap
Share Your Positive Feedback and Help Others Benefit
A positive customer review bolsters Direct Gap's existing strengths, spreading the word to customers looking for affordable gap insurance coverage options. Sharing positive feedback will also help the company to continually improve and offer better services to customers in the future.
Sharing Negative Feedback Helps Direct Gap Improve
Direct Gap continually aims to improve their services to satisfy their customers' needs; thus, negative feedback from customers is also highly appreciated to help them identify areas of weakness or opportunity to improve services and strive for more exceptional customer experiences in the future.
Summary on Customer Feedback
The company values customers' feedback and aims to use it as a vital source of guidance and inspiration for better services. Every feedback or review shared by Direct Gap's customers will be analysed to identify areas of strength and opportunities that the company can use to boost its services better.
Share Your Experience and Help Others
Writing about your experience with Direct Gap will not only help others get a better understanding of the company's services but also let Direct Gap know how they can improve to offer better services in the future. Take the time to share your experience and help fellow customers choose the best gap insurance services out there.
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Contact Information
Valley Road
HX7 7HA Hebden Bridge
United Kingdom
Categories Direct Gap
Insurance | Vehicle Reviews & Experiences
Page Statistics
Seite online seit: 2 May 2023
Letzte aktualisierung: 29 November 2024
Review with most votes
Quick and easy Gap Insurance p
I was looking to buy Gap Insurance online and had some questions, so I decided to give the company a call. Luckily, Paul picked up quickly with no long waiting times and was mor... Read onBy: Q. Ellis