Direct Gap - Overall Rating based on 18 reviews
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Car insurance chat
I had a really nice chat with someone at that place, they were so friendly! We even talked about football and it was great fun. Thanks for being cool and chatting with me, that guy deserves a raise!
Gap insurance policy
I had a really great experience with Direct Gap. I spoke to a lovely bloke named Paul who was super helpful and explained the gap insurance policy really well. I was really impressed with how professional and knowledgeable Paul was, he made everything easy to understand. It was so nice to have a more personal experience compared to the usual boring corporate customer service. I would definitely recommend this company, they provide exceptional service.
Return to Invoice Gap Insurance purchase
I rang up and had a chat with Paul, who was really helpful in explaining the Gap Insurance choices on offer. He guided me towards the 'Return to Invoice' option, which I felt suited me best. All in all, my experience with Direct Gap was good, and I'd definitely suggest them to anyone in need of gap insurance.
GAP insurance purchase
I've been a loyal customer for a number of years now and every time I switch cars, I always turn to them. I highly recommend choosing their GAP insurance instead of the expensive one offered by dealerships. They offer fair prices and provide excellent customer service. The online process is simple and if you prefer speaking to someone directly, the staff are friendly and helpful. It's a local company so you won't have to deal with annoying call centres.
Insurance Claim Assistance
Gail and Paul were really great and professional when I was going through my insurance claim. They were very helpful and made sure to communicate openly and honestly. I would definitely recommend their help to anyone who needs insurance assistance. Thank you so much, Gail and Paul, you were a huge help.
New car insurance
I've just picked up a new car and needed to get insurance sorted, so I decided to have a look at Direct Gap. Their prices were pretty good in comparison to others, but what really impressed me was how user-friendly their website was. The options were laid out clearly, making it a breeze for me to choose the perfect insurance plan. It was fantastic and now I can relax and enjoy my new car without any concerns!
Car gap insurance
I am absolutely thrilled with the car gap insurance I got. The advice I got from the company was top-notch, and when I had to make a claim, they really helped me out and saved me a lot of money. I would definitely suggest their services to anyone looking for gap insurance for their vehicle.
Straightforward and informative policy purchase
After doing some research online, I decided to get in touch with the company directly. Speaking to a representative was really comforting and made the whole process of getting the policy nice and straightforward. It only took me about 5 minutes to sort everything out, and I found the policy to be really reasonably priced, giving us good value for our money and putting our minds at ease for the entire length of our car's policy. The person I spoke to, Gail Sutton, was really polite and explained everything clearly. All in all, I'm really happy with my experience with Direct Gap.
GAP insurance purchase
I was really pleased with the service I got when I bought GAP insurance. The person I spoke to was really helpful and made everything simple, explaining how it all works. It had been ages since I'd used this type of insurance, but they were patient and answered all my questions. They gave me exactly what I needed at a good price.
Car insurance purchase
I recently got my car insurance from Direct Gap and had the pleasure of chatting with a bloke called Paul Griffin. Let me tell you, Paul was absolutely brilliant! He was dead professional and explained all about the gap insurance in a way that even I could wrap my head around. He let me know when it was gonna kick in and made me feel really at ease the whole time. I'd give Paul a 10/10 and recommend him to anyone! The big bosses should definitely give him a raise, he's earned it!
Second policy with helpful agent
We've just taken out our second policy with a lovely agent from the insurance company. He made sure we understood all the details properly, just like when we got our first policy with them. It's nice to be able to pick up the phone and have a chat with an actual person instead of those automated systems. All in all, it's been a really positive experience.
Efficient and professional customer service
I had a really great experience with the customer service from beginning to end. The representative I spoke to was really good - helpful, polite, and super professional the whole time. I would definitely recommend their service to anyone else.
Quick and professional query assistance
Gail was absolutely brilliant, she dealt with my question quickly and with such professionalism. I was really happy with the service I got.
Customer service experience
I had such a positive experience with the customer service team at this company. They were really helpful and took the time to explain all the different options, which made it so much easier for me to decide. I've been a customer here for more than seven years now and I can definitely recommend them to others.
Recent GAP Insurance policy purchase
I bought GAP Insurance from this company recently after finding them a few days back. Today, I went ahead with the policy after talking to their customer service team. They answered my previous call and today's call very quickly, allowing me to discuss my needs without any wait time. This was a pleasant change for me when dealing with insurance companies. I want to thank Diane for helping me today and her colleague Haley for assisting me during my first call. Both of them were really friendly and helpful, giving me great service. I would give their customer service a 10/10 rating overall.
Helpful customer service
I popped into this place to pick up some bits and bobs for my car, and the bloke there was just so lovely. He answered all my questions and had a good old chat with me, treating me like I knew everything even though I don't really know much about cars. I felt dead clever when I left. I reckon I'll be going back there again for sure.
Cheaper Car Policies
I found these car insurance policies that are just as good, if not better, than what the dealerships offer, but they're much cheaper! Haley, the sales assistant, was really helpful and clever and offered great assistance.
Quick and easy Gap Insurance purchase
I was looking to buy Gap Insurance online and had some questions, so I decided to give the company a call. Luckily, Paul picked up quickly with no long waiting times and was more than happy to answer all my queries. I was surprised to find out that dealerships can't offer Gap Insurance. After getting all the details, I decided to go ahead and buy the policy, which was dealt with efficiently right there and then. Paul was not only professional and friendly, but also really patient as I worked out the coverage I needed. When I had a question about some emails later on, all the staff were busy at that time. I didn't leave a message, assuming it was lunchtime. But to my surprise, someone rang me back within 5 minutes to help out. That kind of top-notch customer service is hard to come by these days. I'd definitely recommend this company and their fantastic team. The price difference between their policy and the one the dealership offered was significant, leaving me one very happy customer. It's all good!
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