All reviews of Qiang Li
Review about: Tesco Groceries
toddler formula milk
Extremely disappointed with the service I received at Tesco Extra on Chester Road, Manchester. I went in to buy four tins of toddler formula milk for my daughter ahead of our holiday. Despite there being plenty in stock, I was abruptly told by a staff member that I could only buy three. I politely explained the situation and asked to see the policy. She called over a manager named “Jack,” who was rude, dismissive, and refused to show me any proof of the policy. He wouldn't even give his full name.
To make things worse, I was surrounded by multiple staff, and one of them took a tin from my basket without asking. The whole experience was uncomfortable and humiliating, as if I had done something wrong just for trying to buy essentials for my child. I later found out that any policy like this is over a decade old and no such notice was displayed in the store.
If a policy exists, customers deserve clear signage and respectful communication—not to be told to “check online” while being treated with suspicion.
I left the store empty-handed and bought the formula from Asda instead, where the price was lower and the staff were far more professional. Tesco, you’ve lost a loyal customer because of poor training and even worse attitude from your staff.