All reviews of Quentin Russell
Review about: OFFICE Shoes
Lost shoes in delivery
I ordered a pair of shoes from this company recently, but the delivery process was really disappointing. The shoes got lost during transit and after waiting for ten days without any updates, I got in touch with customer service to ask about my order. Unfortunately, they kept telling me to return shoes that I never actually received. It took a total of 20 days for the shoes to finally arrive, after I followed up multiple times. I also got frustrated when I asked to speak to someone higher up about my complaint and was told it wasn't possible, with no telephone service available for discussion. Overall, the delivery experience was pretty poor and left a lot to be desired.