All reviews of R. White
Review about: DQT
Cumberband and Bow Tie purchase
I bought a cumberband and a matching Bow Tie just before Christmas. But, when my order arrived, the Bow Tie was a tie-your-own one instead of a pre-tied one. At first, I didn't really pay much attention to it. Then a couple of months later, I decided to get in touch with the customer service team to check if they had the pre-tied bow tie that went with my cumberband. The lady I spoke to was really nice. She sorted out my previous order quickly and told me they had a pre-tied Bow Tie that matched. She sent it out that day, free of charge, and even gave me a prepaid envelope to return the wrong Bow Tie. The whole process was really easy and smooth, and I was so impressed with the great customer service I got.