All reviews of Rachel Bell
Review about: The Rug Seller
Silver grey rug
I recently bought a silver grey rug from this company but when it arrived, I noticed that the colour was different than what I expected. It actually looked more like a shiny silver rather than the light grey I was hoping for. I got in touch with their customer service guy, Jake, who was really helpful in guiding me through the return process. Jake sent me an email with instructions on how to send the rug back, but I had to pay for the return shipping myself. After I sent the rug back, they gave me a refund quickly and efficiently. I really appreciate the great customer service from Jake and his team, but next time I'll make sure to only buy stuff I've checked out in person first.