All reviews of Rachel Farmer
Review about: Oliver's Travels
Darowen Barn, Wales
We are due to travel to Darowen Barn, Wales for our family christmas holiday this December 2020. Obviously we have paid our substantial deposit and our final balance payment is now due. As it stands we would be unable to spend christmas together at this cottage due to the rule of 6. However, Olivers Travels insist that we are still able to travel to the cottage even tho we would be a party of 8 adults, 2 children and 2 toddlers from 4 different households. They believe not attending the cottage to be "our choice" despite the governments rule of 6.
They point blank refuse to defer our date as we are not within a 6 week period which I find proposterous considering the current pandemic. They also point blank refuse to let us have our deposit in the form of vouchers to use at a time when we would be permitted to travel as a family of 12. Olivers Travels also refuse to let us pay our final balance payment 1 week before we are due to travel if travel is permitted. We became exetremely anxious about paying said final balance payment after receiving contradictory emails stating that our final balance payment could be refunded one minute, only to be offered the final balance payment back in bouchers the next.
This is the worst company I have dealt with for holiday booking refunds during the current COVID 19 pandemic. I have been shcked and appalled by their bullish attitude. Basically, pay your final balance payment NOW or lose everything! Utterly apalling. Their lack of customer service and flexibilty at this time is truly unbelievable. Surely a contract entered into and written before this pandemic is now void. A little bit of flexibility and understanding would have been very much appreciated at this difficult time.
We will never use this company to book a holiday again!