All reviews of Rebecca Menzies
Review about: Lemon Pavilion
Chicken house
Placed and paid for an order at the beginning of June for a Chicken house. Delivery at the time stated June 25th. By beginning of July I emailed pink sky trading/ lemon Pavillion to cancel the order, the website I ordered through was showing delivery now at 9th of July and order still processing. I was advised by lemon Pavillion I couldn’t cancel the order as it was too late, the coop had already been passed to the courier. The web site still showed the order as processing for 48 hours AFTER they refused to cancel the delivery. By this time I’d had to order another chicken house from somewhere else or my chickens would have been at the mercy of predators.
I emailed Pink Sky/ lemon Pavillion every day asking for the number of the courier company so I could cancel delivery myself.. they stated they had no contact numbers, but I would be called 48 hours before delivery... I wasn’t. The item was then delivered AFTER the cut off date given at the time of ordering and as I had stated in each correspondence with PST I refused the delivery.
7 days later I emailed requesting my refund, I was told I wouldn’t get a refund until the item had been inspected for damage ( the item I never took receipt of in order to damage it!!! ). Another 7 days and I Was then Informed as I had refused delivery I was now libel for courier charges. Another 7 days I received an email stating I was being charged £103 for refusing delivery!!!
Over half my money is being kept for an order I was entitled to cancel as they couldn’t fulfill their delivery obligations given at the time I placed my order, that Was dispatched regardless of my request to cancel, which arrived late....
They now refuse to reply to my emails and calls...
Pink Sky I’m sure knew that..
Apparently the fact they are willing to refund me £97 out of £209 is a “good will gesture”..
they refuse to provide me with evidence of courier costs.
This company are HORRENDOUS
They also trade under the name Lemon Pavillion and buttercup farm. I am part of a group on Facebook.. dozens and dozens of people have been conned out of thousands of pounds.. Mostly elderly people which is even worse.