All reviews of Reece Scott
Review about: City Travel
Flight ticket purchase with name and surname mix-up and cancelled connecting flight
I recently bought a flight ticket for a trip from Russia to Brazil on their website. Unfortunately, there was a mix-up in their system which switched my first name and last name, causing a lot of confusion and hassle. To make things even worse, one of the connecting flights got cancelled, leading to more stress. Despite making several attempts for five months through their website and phone, I didn't hear back from the company about these issues. In the end, I had to take matters into my own hands and contact the airline directly to sort out the name mix-up, which ended up costing me more money. Overall, my experience with this company was really disappointing and I wouldn't recommend their services to anyone.