All reviews of Refaat
Review about: Mobiles
Sim only deal
The worst customer service I have dealt with ever. they will do anything to get away from cancelling one week old contract. Never again using this company and I will cancel the two contracts I have with them....................
One of the accounts was locked by customer service advisor called Domby. after a trip to the shop to unlock it, called customer service and spoke to Indian Guy called Ramish whom tried his best to get away with not closing the account and pretending that he can not hear me and the line is bad not knowing that I spoke to his colleague minutes before him and there was no problem with the line. with my insistence he told me he closed the account but the sim still active. Spoke once more to a Scottish guy to close the second account. he tried his best again not to close the account and accused us of fraud, after arguing the toss he closed the account but also still active, ( now it is cancelled according to Vodafone)
1/1/2022 The account closed by this Indian called Ramish is still active and sim still working so I called Vodafone. Customer service advisor told me the account is still active and we do not have cancellation request. I told her the full story, she said they playing games with you they are ........
she cancelled the contract but I lost my number forever and now I have to get new number.
I received three emails from High level complaint team. every time signed by a different name. always using the first name only so if you call you will never find this person. I gave them my number and asked them to call me but never heard from them. bad service at the highest level. One star is too much for them but this is the worest they can get.