All reviews of Rianne
Review about: Straight My Teeth
Clear aligners
Was wary of using this company as they are cheaper than a lot on the market but after reading reviews decided to give them a try.
What an absolute rip off company with horrendous customer service who speak to their customers with utter disrespect.
So many people I have spoken to have told me that they have been offered refunds in exchange for them to take their negative reviews down hence the majority of the reviews being positive.
I can’t speak badly of this company enough.
I purchase the plan in January 2022 and was looking forward to doing my impressions.
First set of impressions were ‘compromised’ no other explanation so I had to do them again. I was told to use the lower trays for my upper teeth as well as my lower teeth for my next impressions as the smaller trays did not fit.
Second set of impressions I did this and sent pictures off to be told that they were also ‘compromised’ and asking why I had used the large trays for both as I shouldn’t be doing this.
After days of trying to get some sort of contact with them to explain that this is what I was TOLD to do, I was told I needed to buy more impression kits to redo the impressions again.
These impression kits then took a month to arrive. I kept trying to contact them to ask where they were and they kept saying ‘they were sent today or sent yesterday’ which clearly wasn’t the case.
When they finally arrived 5 weeks later, I booked the phone consult as I didn’t want anything to go wrong with these impressions to which I was told it was a 3 week wait. I waited 3 weeks for the phone consult for them to cancel it the day of with no reason given. I then had to wait another 2 weeks for the rescheduled appointment.
I then tried to log into my video consult and was told that I had missed it - I was sent the wrong date and time so I had to reschedule. I rescheduled for the following week and was told the wrong day again so missed the appointment again and was told to reschedule but they couldn’t fit me in for another couple of weeks.
By this point it was then May and 5 months later had still not been able to do my impressions and was sick of the lack of customer service or contact from the company as it took 2-3 days per email to received a generic response so gestating any information from them was impossible so I then asked for a refund instead.
It has took 10+ request emails and countless other chase up emails taking a further month to get anywhere with the company as they just kept offering me discounts and teeth whitening kits etc to keep me as a customer but by this point I’d lost all trust in the company. I actually felt very pressured by them to take the discount over s refund but I’m glad I stuck to my guns in requesting a refund as I would hate dreaded the whole process if this was how difficult it was to do the simple impressions. It took me saying I would report them to trading standards for with holding money and offering a service they were unable to provide for then to finally agree to a refund.
I have FINALLY been issued a refund3 weeks after the agreement but MINUS the cost of the impression kit and extra product I had to buy that I still haven’t used because of how many times they messed up my appointment.
I have emailed to request this be refunded and this was the response I have received
“Hello Rianne,
Thank you for your email and I hope that you are doing well. You have been issued a full refund already, count that towards your wins and move on, no further inquiries will be discussed. Looking forward to hearing from you, your support is greatly appreciated.
Please feel free to contact us, should you have any questions or concerns. We promise you the highest level of satisfaction!”
Count that towards your wins and move on? You still have £75 of my money for a service that I could not use. What an absolutely disgusting way to speak to a customer.
Absolutely horrendous experience with this company and will be looking to take things further as I am well within my rights for a full refund. Wish you could give 0 stars as they don’t deserve 1.