All reviews of Richard Beard
Review about: Miista
Alzira Boots
Terrible customer service. I ordered a pair of boots as a Christmas present for my wife. When she opened them she was frankly disappointed with the quality ... found them very uncomfortable to wear, so I emailed Miista about a return. I was sent a returns label (and told they would charge an admin fee of £15 for a refund!), and I was asked to attach the returns label to the box, which I did, and sent them back. Yesterday I received an email telling me that although the boots have arrived back in perfect condition, the fact that I attached the returns label to the box has meant the box is "damaged" and so they will not accept the return. I have pointed out their instruction in their email to me (they now tell me what they meant is that I should have put the box inside another box, and attached the label to that), and I've even offered to pay for a new box, but they have flatly refused to compromise.