All reviews of Roddy
Review about: lol.travel
Check your hotel voucher...it cost me dearly!
I booked 2 all-inclusive hotel rooms for 5 nights at £4,000 in Now Onyx, Punta Cana with LOl Travel for Xmas 2018 (24th-29th Dec), enticed by a significant discount to what was already the most expensive rooms I had ever booked, having found their price was relatively lowest on TripAdvisor. The good news was the hotel on arrival confirmed a reservation for the requested 2 rooms, but only for 2 people. I had booked for 5 people in two rooms, but they said the voucher stated only 2 people.
Unfortunately I did not not notice the voucher, especially as it was anyway confusing, until I arrived in Punta Cana at the hotel, who charged me an additional $4,840 ( a further £4,000+!!) for the additional 3 people to stay in the 2 already booked rooms! Why would I book for only two people, when I flew 5 people there? Interestingly if I book the same hotel for next Xmas now the price is between £5,000 and £6,000 depending on the type of rooms with no discount. Therefore to assume £4000 was a fair price remains reasonable.
Given some of the feedback below I wonder whether the link from TripAdvisor to Lol Travel does not work properly, rather than this agency being fraudulent. I consider myself an experienced traveler, but clearly was at fault not noticing the voucher detail.
I contacted LOL Travel at the start of my problem, initially by phone to only a Italian call desk, who subsequently politely replied to my email saying it was my problem that I had booked for only two people. Whilst I recognise that there is potential for human error here the disappointment was that the agency failed to make any effort to assist me resolve the issue with the hotel.
Clearly the hotel knew they had me over a barrel...and charged me disproportionately at full list price...despite them feeling that they had provided 25% discount. Is it too late for LOL Travel to help me?