lol.travel - Overall Rating based on 26 reviews
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Flight booking assistance
I've been having some trouble with my flight booking and I've been trying to get help from customer service, but it's been really difficult. I've been trying to reach out for the past two weeks, but I haven't received the support I need. It's been really frustrating trying to get in touch with someone who can give me the information I need for my upcoming trip.
Hotel booking
I just booked a hotel on this travel website, and I have to say, I'm really impressed with the service I got. At first, I wasn't sure what to expect, but everything went really well. The hotel was just like they said, and the price was so much cheaper than other sites. I had a fantastic experience all the way through, and I'm so thankful for the amazing deal I got on this website.
Our booking
I had a go at booking something on this website, but it was really confusing. They didn't provide any info about my booking, and I had to sign up just to see anything. Then, they asked me to download another app – ugh! I've got better things to do than that. Unless this website is fantastic, I don't even know if they charged me the correct amount.
Super cool purchase
It was so good using this website to book my trip! They responded really quickly to my emails and refunded me promptly when my flight was cancelled. Normally, I'm not a fan of using these kinds of sites, but this one was really good. I would definitely recommend it to my friends.<br><br>Although, there was this one time when my booking was in Italian, not sure if it was my mistake or theirs. Also, the hotels weren't super fancy, but they were decent in the end.
Booking using Skyscanner
This website seemed like the easiest option for booking, but I saw some pretty bad reviews on Trustpilot, so I thought I'd see for myself. Turns out, it was not good at all. The low rating should have been a warning sign for me. They tempt you with cheap prices, but then hike up the total cost after you've put in all your info, like credit card details and even tax ID. It's just not worth it.
Overpriced ticket booking
I tried to book a ticket on this website and it was a bit of a let-down, to be honest. The prices were sky-high, especially for the journey I wanted. And to top it off, when I tried to pay, something went wrong and I had to sort it out with my bank. It all felt a bit dodgy and not very smooth. I wouldn't suggest this site to anyone wanting reasonable and trustworthy travel choices.
Delayed ticket delivery
I booked two tickets for a trip to Crete over a month ago, but we haven't received them yet. Me and my mates had everything planned out for the trip, so this delay is really annoying. We spent a lot of money on those tickets, and not knowing when they'll arrive is making us feel uneasy and unhappy.
Cancel flights, 7 people, injury
I attempted to cancel my flights well in advance of my trip in July because of a severe accident that means I can't travel. I reached out to them to cancel just my tickets, but they ended up charging me more for the cancellation than the refund I received from the taxes. The flights are scheduled for the 13th of July. At the time of booking, I was unable to include checked luggage, and when I got in touch with them immediately after making the reservation, they quoted me a high price for adding baggage. I initially thought it may have been an error, but unfortunately, they didn't offer any other alternatives.
4 tickets to Osaka
Oh my goodness, I went on this travel website after using Kayak and it was an absolute nightmare! We were redirected to this site and purchased our tickets to Osaka, but when we attempted to check-in, the reference number was not recognised. We had to physically go to the airport to resolve the issue - so stressful! The phone number provided only had an automated message and no one picked up our call. Furthermore, when we emailed them, the response was in a confusing language that we couldn't even comprehend. Seriously, I would recommend steering clear of this website at all costs!
Ticket purchase experience
When I bought my ticket, I was a bit nervous because the booking reference in the email didn't match the airline's system. I had to sign up for the company's portal to find the right one. They should really sort out their email confirmation process to avoid confusing customers. But once I got past that, my flight was fine.
I did have an issue with the Flexible Guarantee Ticket I got. Even though it was meant to be flexible, I still had to pay quite a bit when I tried to use it. This wasn't clear when I bought it, which was annoying. I followed all the terms and conditions and tried contacting customer support through the form, but didn't get anywhere. It was only when I opened a new case directly on the website that I finally got a quick response.
In the end, I managed to sort everything out and complete my journey without too much trouble. But I think the company should work on improving the user experience and making information clearer for customers. Travellers shouldn't have to deal with so many challenges after spending a lot on their flights. Building trust is important, but it needs a more customer-focused approach.
Thank you.Three ticket purchase
I bought three tickets from this company the other day and was really let down. I paid up but then got told the tickets weren't actually available. They wanted more money if I still wanted to go. I said no thanks, but now I've not heard anything back or got my money back. I'm so annoyed and feel like I've been tricked by this company.
Booking with hidden charges
I made a booking not long ago and was a bit taken aback by all the extra charges that popped up as I went along. The website was pretty user-friendly, but I started to feel a bit uneasy when I stumbled upon some online posts suggesting that the company could be dodgy. I think it would really help put my mind at ease if there was some way to verify the legitimacy of the service.
Hidden fees
I thought I was getting a great deal on this website, but boy was I wrong! When I finally got through the booking process, they hit me with a huge processing fee of 114 pounds at the end. And as if that wasn't bad enough, there's no way to avoid this sneaky charge no matter how you pay. It's shady and totally goes against consumer rights laws. I've reported them to the authorities, and my advice is to steer clear of this place!
Misleading pricing
I have to say, I found the pricing on this website quite misleading. It was frustrating because every time I entered my payment details, the price would suddenly change. It's disappointing that they haven't faced any consequences for this, so I'll definitely be taking some action to make sure it happens.
Refund issue
I don't understand why I still haven't received my money. I requested it back on 2nd Apr and now it's the 8th. What's going on? All I keep hearing are empty promises, and my bank says they haven't received anything. I just want a straight answer, please!
From, CatherineTravel booking experience
My travel booking experience with this company was really disappointing. I had to change my travel plans at the last minute because there wasn't enough transfer time, which was a real hassle. On top of that, I was surprised by an extra fee that wasn't mentioned when I first booked, just to confirm the booking with the airline. Most of our communication was by email, which made it hard to talk to someone and sort things out quickly.
SCAM!
Haha, can you believe it? This dodgy website had the cheek to try and pull a fast one on me by messing with the total fee just as I was typing in my credit card info. I won't be making that mistake again, that site is not to be trusted!
Cancelled reservation, No response about refund
I have recently had to cancel a booking and I've been trying to figure out how the refund will work, but I haven't heard anything back yet. I gave them the reservation number, 20240626775290, but still nothing. It's really frustrating not knowing what's happening with the refund and feeling like I'm being ignored. I think customer service should be quicker and more clear about how refunds work to reassure customers like me.
Travel booking with many options
I was really impressed by all the different travel options on this website. There were loads of flights and places to stay, so it was dead easy to find just what I wanted. Booking was a piece of cake, and it was great being able to compare prices all in one go.
Money-grabbing tactics
The first offer they give you is just a trick to try and steal your personal info and credit card details. Then when you go to pay, they bump up the price. It's best to steer clear of them at all costs! They got hold of my details and messed me about. This has happened to me a few times on different days, so it's definitely not just a one-off thing with flight costs. Don't fall for this scam!
Review with most votes
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