lol.travel

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lol.travel

19% Would buy here again

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Spotlight: What are our customers saying?

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Jessy Erickson
lol travel gets me their best travel agents, quite helpful, assiting on what you want more than what benefit them. so that I really helped seeing through which place is perfect for me. Other trav...Read on
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caroline
I had never heard about this company before. I found a very good price on Skyscanner. Price showed was real and everything went as expected. Will definitely use it again.Read on
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Jelena
Lol travel has a very good prices on skyscanner, but that is only because they have a worse service and are very not helpful and not forthcoming. We have bought flights to USA operated by Lufthans...Read on
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P Wright
The worst experience with booking flights. On the payment page the final price was 155€, but as soon as the payment had processed I found out I had just paid 170€. Tried to find out how this had ha...Read on
E
Erika Miranda
I had the most horrible experience with them. First of all due to covid-19 pandemic my reservation was cancelled. I asked them to move my trip to a later day, the responded and said no I have to fu...Read on

All reviews (16)

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    Best travel options I have ever come acrossed

    lol travel gets me their best travel agents, quite helpful, assiting on what you want more than what benefit them. so that I really helped seeing through which place is perfect for me.
    Other travel solution is also great, must try.


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    The best prices on Skyscanner

    I had never heard about this company before. I found a very good price on Skyscanner. Price showed was real and everything went as expected. Will definitely use it again.

    I would like my money back soon . Its a long time my fligth is cancel..


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    Flight

    Lol travel has a very good prices on skyscanner, but that is only because they have a worse service and are very not helpful and not forthcoming.
    We have bought flights to USA operated by Lufthansa, but USA has not opened a border for EU tourist, so even if we want to travel we can't, but lol travel simply didn't want to help at all.
    They said you can change to some other route and pay fare difference, but any flight i would choose there was a huge fare difference and they wouldn't give the breakdown of fare to understand why, if i already paid 320eur i need to pay almost the same amount for ticket that cost 220...
    So the only option was to cancel and get 35.99 refund out of 320.
    Very unhelpful and not transparent agency.


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    Hidden fees for flights

    The worst experience with booking flights. On the payment page the final price was 155€, but as soon as the payment had processed I found out I had just paid 170€. Tried to find out how this had happened, but the invoice does not detail what I have paid for. Did the whole process again, and was still given 155€ as the final price. Then, I emailed customer support asking for a specific cost-related explanation, but all I received was a ridiculously vague answer about 'management costs', which was the first time I heard about this. Can't find anything about any fees on their website nor in small print during the whole booking process. I don't understand how something like this can be legal?


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    Hotel room

    I had the most horrible experience with them. First of all due to covid-19 pandemic my reservation was cancelled. I asked them to move my trip to a later day, the responded and said no I have to fully cancel . Now to get my money back in “VOUCHERS” they took $85.00 (one night stay) From me and told me that this was agreed. I NEVER AGREED! I find this truly unacceptable because I paid my full reservation price, and I was made to cancel due to covid -19 and then I cannot get my full refund? They went on to say this is legal what they are doing. So my advice to EVERYONE DONT USE THIS TRAVEL AGENCY!!! I will continue to spread the word of how shady awful this company is!!!! They are thieves!!!!!! One other thing, this won’t you send your review without clicking on the stars.. Just so you know I rate them ALL ZEROES!!!!!!!!


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    Double tree hotel

    I am from the United states and booked a double tree hotel room for me and my friend while going to a concert in New Jersey and it went through online unfortunately we did not know that the double tree has a policy that you cannot stay if you are under 21 without someone older than that. The double tree apologized to us and offered a full refund to us but we were given the run around about getting our refund from this third party joke of a company


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    Flight to malta

    The problem bying tickets with them is you dont know who you are dealing with and who takes responsability when something goes wrong.

    - i buy tickets to lol com
    - flights are done by 3 different airlines that dont collaborate with each other
    - when you get in trouble you find out someone else emitted your tickets and theeefor are responsible:
    At the end no one is responsible and i am late 24 hours plus spent another 150 euros and nobody gives a shit.

    What i think they ve done wrong:
    - i didnt get the right check in numbers to do the check in online. Stayed stressed the whole way because you cannot confirm your connection flight at the first airport (they dont work with each other)
    - they sell me a flight with a 35 min connection in an airport that has no transit zone (they obviously are not well inforned). In 35 min i am expected to get out of the plane, get out of airport, check in, do security check, passport control ect. But uups. Check in close half an hour before the flight so I am stuck from start.
    - you obviously miss your connection. Stress. Frustration. No other flight that day. Find a hotel. Get to town. Find food all that pregnant and sick. And the only customers service you get is "its not our fault".

    It turns out it no one fault. I lost 24 hours. Have a small baby home waiting for me . Spent 150 euros extra and that s all.

    First and last time for me dealing with them.


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    Airline tickets

    WARNING: SCAMMER SITE DO NOT USE
    Searched on skyscanner and lol.travel had the cheapest price. And my biggest mistake was not checking the reviews of this site. Had I known I would not have booked.
    I booked our flight last Monday and they only send me a confirmation but not the tickets. Next day I called them and the very rude lady and useless costumer service I had spoken to just told me that the tickets are confirmed and I should just wait because they will send it to me. I was unsatisfied so I sent an email and received an automated reply that again tickets confirmed will be received in 2 days. 2 days past and followed up again through email. Today is Friday and still no tickets and no communication from them. I’m really worried because it’s €2700 worth of tickets.
    Another bad thing about this site is when I got to the end and started entering the credit card details, a management fee appeared (150EUR). Considering this fee, it became one of the most expensive option. It should be displayed from the start. Clearly cheating customers in my opinion.


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    Stay clear of this site!!

    I had emailed confirmation from this company for a Naples airport hotel for three rooms and on arrival no note of the third room. All hotel could offer was two triple rooms which was u acceptable as it would have meant me sharing with my daughter and her partner. I used lol. Travel as they appeared to offer the best room rate but not worth it in hassle. The rooms weren’t even that cheap fir what we got, will never use again. Stick to sites like Expedia, Boking, Hoteks etc and don’t book with these jokers


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    Hotel owner

    I am a hotel owner of a Hotel in Peru. The problem with companies like lol.travel is that they don't respect the rules of 'play'. As a hotelowner I sell at a certain rate. Lets say $100. To a wholesaler I have to sell at 30% discount, so $70. The deal with the wholesaler ( Hotelbeds in this case ) is that THEIR subclients, like lol.travel, sell the hotel at $100, causing an even playingfield ( parity ). But what happens. lol.travel sells at a lower rate, lets say $90. Nice for the customer, at first, but the hotel will be downrated by other bookingengines like Booking.com, as it seems they sell the hotel at a lower price to lol.travel.
    The hotel blocks Hotelbeds, but lol.travel keeps on selling the lower rate, which is not available anymore, and when the customer arrives at the hotel, no reservation exists.
    And all of this is caused by lol.travel who don't respect the rules, and Hotelbeds who allows this practice to happen.
    Like this there are many little Bookingengines who cheat in this way. Like Otel.com Metglobal Amoma . Usually the lower priced companies on Tripadvisor


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    I was also scammed

    I was also scammed with hotel voucher. Arrived in Sharm El Sheik and they had withdrawn the voucher and taken the money.


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    Check your hotel voucher...it cost me dearly!

    I booked 2 all-inclusive hotel rooms for 5 nights at £4,000 in Now Onyx, Punta Cana with LOl Travel for Xmas 2018 (24th-29th Dec), enticed by a significant discount to what was already the most expensive rooms I had ever booked, having found their price was relatively lowest on TripAdvisor. The good news was the hotel on arrival confirmed a reservation for the requested 2 rooms, but only for 2 people. I had booked for 5 people in two rooms, but they said the voucher stated only 2 people.

    Unfortunately I did not not notice the voucher, especially as it was anyway confusing, until I arrived in Punta Cana at the hotel, who charged me an additional $4,840 ( a further £4,000+!!) for the additional 3 people to stay in the 2 already booked rooms! Why would I book for only two people, when I flew 5 people there? Interestingly if I book the same hotel for next Xmas now the price is between £5,000 and £6,000 depending on the type of rooms with no discount. Therefore to assume £4000 was a fair price remains reasonable.

    Given some of the feedback below I wonder whether the link from TripAdvisor to Lol Travel does not work properly, rather than this agency being fraudulent. I consider myself an experienced traveler, but clearly was at fault not noticing the voucher detail.

    I contacted LOL Travel at the start of my problem, initially by phone to only a Italian call desk, who subsequently politely replied to my email saying it was my problem that I had booked for only two people. Whilst I recognise that there is potential for human error here the disappointment was that the agency failed to make any effort to assist me resolve the issue with the hotel.

    Clearly the hotel knew they had me over a barrel...and charged me disproportionately at full list price...despite them feeling that they had provided 25% discount. Is it too late for LOL Travel to help me?


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    lol.travel its scammers!

    I was looking for tickets through skyscanner and lol.travel had better deals.
    I realize the purchase of air tickets through lol.travel.
    After some time, I received an order confirmation and, separately from Lufthansa, I received a letter with tickets and a number for booking management.
    A few days later lol.travel through Lufthansa self-service, he himself canceled part of the air ticket and sent a letter that the airline had canceled this flight. In fact, Luhthansa did not cancel this flight. The flight is valid and there are free tickets.
    Lol.travel offered me other flights that were illogical and unacceptable to me. On the proposed tickets, from Tallinn to Munich, I had to fly at 21:45 12/01/2018 and my plane from Munich to Catania departed on the same day on 12/01/2018 at 14:00 hrs.
    Lol.travel then offered me to refuse tickets and return the money.
    I refused tickets. On the Lufthansa self-service site, I see tickets canceled. But at the same time lol.travel does not return the money to me. They say that usually Lufthansa makes a refund for tickets within a few months !!!
    This is simply outrageous, since Lufthansa gave me the answer that they have already made a refund for these tickets to lol.travel


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lol.travel

Looking to book a holiday online? Can you save lots of money and  find hidden gems when taking full advantage of the services offered by lol.travel? Lol.travel stands for Leasure of Life Travel, and find out here if it provides you with a simple, convenient and reliable service to book your next holiday!

About lol.travel
lol.travel provides many services to make the booking of your next trip as convenient as possible. These services include assistance by speciliased travel agents. As such, you have access to expertise without having to leave your home to look for a travel agent near you. 

Whenever you're booking a holiday, you want to make sure that you have considered all the options to ensure that you are on the cheapest flight and staying in the most comfortable hotel. lol.travel enables you to consider all these options by serving as a portal for 300.000 hotels and every airline in the world. As such, you can be sure to book the low cost flight to your holiday destination. 

Lol.travel is part of Hotelbeds Group, a leading tourist organisation that seeks to reshape travel. It was established in 2002 and has focussed on internationalisation. This has allowed the organisation to provide the best services in global travel and tourism trade.

Services
The website also seeks to provide personalised travel solutions, allowing you to find your holiday destination with greater speed. In addition, the website allows you to select your specific holiday demands, giving you a holiday package that is attuned to your specific holiday wishes.

For hotels, you can state your preferences regarding:

  • distance from the city centre
  • price range per night
  • TripAdvisor ranking
  • Wi-Fi
  • swimming pool
  • parking
  • pets allowed
  • air conditioning
  • access for disabled
  • fitness centre
  • restaurant
  • treatment

When looking for flights, the website allows you to search for both the cheapest and fastest fligths. Furthermore, you can also search for rental cars all around the world. lol.travel uses metasearch to find the most affordable rental cars from more than 500 companies in more than 170 countries. 

Because you can make your reservations for your flight, rental car and hotel on the same website, you can make all the arrangements for you holiday in one go. The website also offers exclusive holiday packages, giving you the opportunity to book even cheaper holidays. 


Concerns, complaints, experiences and questions
To contact lol.travel, you can call its customer service. lol.travle has a customer service team avaialable at +39 0541 752532. From Monday to Friday this phone number can be reached from 9am to 7pm (UTC+1). On Saturday customer service is available from 9am to 1pm (UTC+1). However, customer service is not available on holidays. If you want to write lol.travel, you may e-mail hotel@lol.travel or flights@lol.travel

Were you in need of support from lol.travel? Was their support offered in a timely fashion? Did the descriptions of the hotels on the website match the actual hotels? Did you find the fastest and most affordable flight? Share your story and experience by leaving your review on this website!

Booking your next holiday? You can find your flight, hotel and rental car on lol.travel. Read reviews and experiences from fellow travellers!