All reviews of Roger Brown
Review about: The Works
Acrylic paints
I ordered some acrylic paints online via ebay as they did not have them in our local store. I paid for RM 2nd Class delivery, but after 10 days no sign of them. I contacted The Works Customer Services to obtain "delayed delivery" compensation via the RM and they said I had to wait 14 days to claim for a LOST delivery (not what I asked for) when I replied this was NOT what I requested they repeated the 14 day hiatus, but also added that they used Whistl couriers to handle the parcel. As I paid for Royal Mail this seems strange and against their supply terms, but explains why RM compensation could not be invoked! I have emailed The Works CEO about their very poor customer services and unagreed use of Whistl for (non) delivery. I am also making a claim via ebay for non-delivery. It seems a lottery whether you will get your goods on time or at-all and "Customer Service" just seems to be the name of the department with no understanding of what this means.