The Works

All reviews

The Works

38% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

L
Lee crompton
Got them on Mon 5 April great book. The only bad thing is Hermes who delivered them are trying to scam me. They said they miss me and now they are trying to charge me. I was thinking again I would ...Read on
T
tom smallwood
Having bought 4 jigsaw puzzle's as presents I can not fault the delivery time or condition of box upon arrival, but two of the puzzles had been cut very badly and a number of pieces had de-laminate...Read on
D
Derek Walker
I really love the works because of their range and variations. Not just that they have amazing price tags which suit my requirements too.Read on
P
Pam Thompson
The parasol I ordered *clearly* shows it has a tilt facility which is what I needed. What I *got, was a basic parasol with no tilt mechanism. I wasted money and now have to spend *more* money buy...Read on
P
PJ
I bought a jigsaw for my mum in February. She had completed it in March to find a piece was missing.I contacted the works and was told to take it to any store and get a refund. Great I thought. Due...Read on

All reviews (8)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pokémon books

    Got them on Mon 5 April great book. The only bad thing is Hermes who delivered them are trying to scam me. They said they miss me and now they are trying to charge me. I was thinking again I would do this online but the experience of Herne trying to scam me as put me off so I will get them from store and not on line. Will u please sorted it

    Jig saw puzzles. I like a challenge but having just spent many many hours on a jigsaw called Butterflies dance I am annoyed. This is 1000 piece puzzle and 256 pieces are not shown on the picture on the box, including all the outline pieces and a large area on the left hand side. This puzzle was going to be challenging at best. There are some very small pictures on the side of the box but even so not all the picture is provided. The detail is also so small which doesn't help anyone with even slight sight impairment. Another company I have used includes a paper picture inserted in the box even though it can all be seen on the box lid. A good idea because both box and lid can be used to sort out pieces - a lot easier to see for sorting with half the pieces in each. The colours are vibrant which helps a lot but this chunk of missing picture needs sorting. They could use ... boxes like other companies to get all the picture on the lid.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    500 piece jigsaw puzzels

    Having bought 4 jigsaw puzzle's as presents I can not fault the delivery time or condition of box upon arrival, but two of the puzzles had been cut very badly and a number of pieces had de-laminated as well as being bent and deformed, had the shop been open I would have returned them but the internet is too much hassle.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Amazing art and craft supplies

    I really love the works because of their range and variations. Not just that they have amazing price tags which suit my requirements too.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tilting sun parasol

    The parasol I ordered *clearly* shows it has a tilt facility which is what I needed.
    What I *got, was a basic parasol with no tilt mechanism.
    I wasted money and now have to spend *more* money buying the item I needed with a tilt mechanism. Where the tilt part should be, a bit of scratched metal pole has been put. It's jammed in so hard that the parasol pole has started to split.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Jigsaw

    I bought a jigsaw for my mum in February. She had completed it in March to find a piece was missing.I contacted the works and was told to take it to any store and get a refund. Great I thought. Due to the covid store closures it was May before I could return it. I was told in the store (Hillsborough) that because I had paid by PayPal originally, then the refund would be credited back to my PayPal account. I am still waiting after several weeks.I've made several phone calls and sent several emails and all I get are empty promises.
    In summary, if you buy from The Works, don't expect any consumer rights. Once they have your money, they are keeping it, whether you return the faulty merchandise or not !!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Avoid!

    AVOID AVOID AVOID!!! I ordered some bits from the works because I was being bombarded with messages daily saying I had to use my loyalty reward by end of June, I placed an order for 8 items totalling £14.00 (minus delivery), i had £3.70 in loyalty points. So once I received my order and an item for my daughter from there (costing £4.00) broke within 10 minutes of her having it I contacted them and they issued me a refund, when I received the refund I received 30p back. When I questioned this, they said this is how their returns work, they refund the loyalty amount first then whatever is left back to the card which is totally unacceptable, I am never going to use the works again so for an item i paid £4.00 I've received 30p refund.
    The £3.70 should have been spread equally over the whole order £3.70 divided by the 8 items = 46p, so now I have been refunded it should have worked out £4.00 minus 46p = £3.54, but NO they issue all the loyalty money back first then give you the rest back to your card so they give you back the loyalty but I still have to spend it by end of June if not its lost. Rip off, robbing people in broad daylight, giving people no option but to shop with you or lose out on the money!!! I was a loyal customer to you over the years but never again will I or any of my family ever use you again.
    Oh and not to mention I rung you back Saturday at 12:15pm and said your closed when your website says you close 12:30pm, and your customer service lady said she will call me straight back and she didnt.
    The whole lot a shambles!!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Acrylic paints

    I ordered some acrylic paints online via ebay as they did not have them in our local store. I paid for RM 2nd Class delivery, but after 10 days no sign of them. I contacted The Works Customer Services to obtain "delayed delivery" compensation via the RM and they said I had to wait 14 days to claim for a LOST delivery (not what I asked for) when I replied this was NOT what I requested they repeated the 14 day hiatus, but also added that they used Whistl couriers to handle the parcel. As I paid for Royal Mail this seems strange and against their supply terms, but explains why RM compensation could not be invoked! I have emailed The Works CEO about their very poor customer services and unagreed use of Whistl for (non) delivery. I am also making a claim via ebay for non-delivery. It seems a lottery whether you will get your goods on time or at-all and "Customer Service" just seems to be the name of the department with no understanding of what this means.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gifts

    Disguisting. Box was wet and all item packaging was soggy. Was only refunded £5.50 when I spent 72 pounds on soggy boxes


Others also viewed

Loud Clothing brand logo for reviews of online shopping for Merchandise products

Loud Clothing

1 reviews

Are you someone that follows bands, televisions shows, film franchises not just for their content but also the backstory, culture and identity...

McLaren Store brand logo for reviews of online shopping for Merchandise products

McLaren Store

1 reviews

Are you a fan of the McLaren car brand? Are you interested in purchasing some of their products for yourself or for a fellow McLaren fan? Read on t...

Toffs brand logo for reviews of online shopping for Merchandise products

Toffs

1 reviews

Are you a huge fan of sports and ready to let other people know about it? Or going to a football match or rugby game and you want to be sure that o...

Yellow Bulldog brand logo for reviews of online shopping for Merchandise products

Yellow Bulldog

1 reviews

Are you looking for clothing, games, figures, lamps or other merchandise of your favourite film, TV and gaming heroes? Yellow Bulldog may be where ...

The Works

Do you need some last minute reading material? Or are you looking to replenish the officesupplies? The Works is one of the largest discount stationery retailers in the United Kingdom, offering an extensive range of books, art and craft materials, games and gift ideas. Whether you’re looking for the perfect ballpoint pen or the latest celebrity autobiography – The Works is the place to look first.

About The Works

The Works stock a broad range of products such as books, toys, gifts, stationery, arts and crafts materials and games at discount prices. Selling millions of products every week, the store prides itself on providing the best prices for bargain-hunting customers. The Works targets a huge audience of 22.5 million people annually from families to students, corporate office to schools. With over 400 stores nationwide as well as a simple online platform you can browse through the products and always find something to and exciting. The Works Stores Ltd. Is a privately funded company under the main shareholder of Endless LLP. The Works offer own brand products as well as many brand names, all at the best low prices.


Services offered by The Works

Main categories of products include; books, art and craft, stationery, toys and games, home and leisure, Kids Zone and special offers. Books are one of the best selling genres of product at The Works; types include fiction books, non-fiction books, children’s books, book collections, audiobooks and local interest books (and maps). The collection of children’s books is huge offering everything such as comics, activity books, annuals, classics, interactive books, nursery books, picture books, poetry and a selection of schoolbooks from bands such as Gold Stars. These educational books offer additional practice in topics such as English and maths for all school ages – a fun way to make homework more exciting. A full range of interesting arts and crafts ideas are offered online, as well as fineart equipment such as art paper, pencils, acrylic paints, canvases, palette knives and watercolours. The extensive stationery range includes batteries, calendars, diaries, files and folders, greetings cards, notepads, pens and pencils, gift-wrap and storage boxes. Items in the toys and games section include action figures, activity toys, board games, puzzles, jigsaws, Lego and construction, outdoor toys and soft toys. Home and leisure products offer items such as mobile accessories, party supplies, wall posters and travel essentials.

There is a guide for ordering online so that your purchasing experience goes smoothly, this also highlights common problems and how to avoid them. Standard delivery is £2.99, or free on orders over £20. Next day delivery is £4.99. Click and collection delivery is free on all orders to selected stores. Royal Mail posts deliveries for products under 1kg, and by Hermes or UK Mail for orders over 1kg in weight.

Customer Reviews: Advise other customers and share your experiences with The Works.

Have you ever purchased from The Works? Were you happy with the item(s) you received? Were the products received as advertised online? What are your thoughts on the pricing and range of products online? How was the delivery process? Did you have any experience with their customer service team? All feedback is useful for future buyers, so share your thoughts and help other to shop with The Works.

Have you ever purchased from The Works, or are you looking to? Read genuine reviews here.