All reviews of Rohima
Review about: Fantastic Services
Rug cleaning - Update
Update: I left a review here about a rug cleaning experience. A wonderful supervisor named Gigi really took the effort to make the necessary resolutions. Thank you Gigi, I appreciate your efforts, it was quick, professional and genuine.
Review about: Fantastic Services
Rug cleaning
On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke!
I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen.
Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.Dear Rohima,
thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic Services
Dear Rohima,
Thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic Services