All reviews of Rosie C
Review about: Stress Free Car Rental
Car rental
We used them for the first time in July 2024 for car hire in Bordeaux - we paid an extra £100 for an out of hours car pick up, only to turn up to a closed office. Goldcar claim that they don't offer out of hours pick up so looks like stressfree car rental are running a scam to take your money with no intention of you getting your booking. With no phone number to call and the chat bot unhelpful, we had to pay for a night in an airport hotel and a brand new car booking (the original booking expires six hours after pick up which was when the office was closed) so now we're out of pocket over £1000 because of this company. It is worth noting that goldcar do not get paid unless the booking is fulfilled which means stressfree have taken our money for profit without paying goldcar for the rental - that is most certainly not' Treating Customers Fairly'. We've been trying to get it resolved amicably with them for the past month but they are refusing to do anything at all to help. AVOID AT ALL COSTS!