All reviews of Samer
Review about: Opodo
Car rental
NEVER USE THIS COMPANY!...Opodo's management after the car hire company was even more appalling!
I booked car hire via Opodo in Turkey. A car hire company called DMR. All paid up front and was suppose to have 500Euro blocked on the card as per Opodo documentation for hire on arrival. The company tried charging me 1000Euro then settled at 500Euro. Rather then blocking the amount, they charged it to my card resulting in transaction charges, contrary to the contract signed by Opodo. Most car rentals only block the amount so no charges made. On returning the car, I received no refund and the car company said they will return it after 4 weeks?. No where in any contract with Opodo or the car company it says this.
On return and after a lot of searching I found the complaint email for Opodo to try and get my money back and get answers to numerous questions about how nothing seems to have followed the contract i signed to hire the car through Opodo. Someone called Nahed kept telling me it was related to extra insurance which is not refundable (clearly it was not!). Then eventually said it was a deposit but not actually taken from the card (clearly was on my statement with transaction charges), then even though I asked to have the matter escalated, this still did not happen and ignored my requests. I have supplied all statement, copies , charges etc...and still not resolved or spoken to anyone senior.
Understand that if you use Opodo, there is no complaints process to escalate anything, the contract you sign may not be followed by third party companies, and they just do not listen or read your emails/complaint! I have never come across a company like this or the employee Nahed who repeatedly does not acknowledge to escalate a problem... I need to find the regulatory body for this company. Even the CEO does not reply backor get senior management to look into the problems.