All reviews of Samuel Edwards
Review about: Create and Craft
Craft supplies
My experience with the company was really disappointing. The items I ordered were delivered late and in a pretty sorry state, with some missing and one even faulty. When I got in touch with customer service to raise these issues, they asked for photos as proof. I sent them over, but even after waiting for 7 days, only half of the missing items arrived. When I asked about the remaining item, they said I needed to return a £14 item first, without explaining how to do so. They also claimed the missing item was in the photos I sent, even though it wasn't. Overall, I found their customer service to be lazy, unhelpful, and just not up to scratch.