All reviews of Sandra Gillie
Review about: Outandout
Garden corner sofa and table
Ordered mid Feb for delivery by end of April. Customer service confirmed my order was in the uk and would be delivered within 3-10 days (i.e. on time). On day 3 received a call to say that due to a “system error” (which could not be described or explained) my order was delayed until June. I requested that they reallocated stock based upon date or order - No. Not even an apology or explanation. I shared my experience on Facebook with other customers in a similar situation and I left a trust pilot review. All comments were factual. All Facebook comments were deleted and due to the trust pilot review (which they could not delete) I received a call the next morning saying they had cancelled my order. Absolutely appalling customer service and terrible attitude from their customer services manager. So be warned that they delete all negative comments that they can. I have now heard of several others who have experienced similar situations. The “system error” seems to be a common occurrence. Also seen several reviews about poor quality for those who actually received the furniture. I feel that I have had a lucky escape.