All reviews of Sarah Aylward
Review about: Blinds Direct Online
Venetian blinds
Do not use! I would have given 0 star if a possibility.
We ordered a Venetian blind to fit inside a recess window following all instructions correctly. When blind arrived it had a 2cm gap(not exactly fitted).
My husband called and spoke with a very rude woman called Alex who said it was our fault they do not fit. Basically the full site explains that blinds direct deduct 7.5 mm from either side of the blind plus 5mm extra. The mobile site does not explain this at all, if so it’s hidden. If it did we would have ordered in a larger size.
I have said to blinds direct please redo correctly and post, I do not feel we should pay for postage when mobile site does not state this 7.5 mm detail.
We paid for the quick postage and surefit so blind was not cheap and I feel extremely let down.
I have taken screen shots from mobile site so can show the process step by step when come to choosing the correct size so if I need to I will do a charge back on credit card if we get no joy with customer service tomorrow. All In all very pathetic that they are refusing to pay for postage, next time I will order from blinds2go who we purchased last 3 blinds and received what we ordered.