All reviews of Sarah Haydon
Review about: Club L London
Shine On ... Gold Sequin Bardot Drape Detail Mini Dress
I recently purchased a dress from Club L London for my daughter's 18th birthday party, and the experience has been less than satisfactory. I bought the dress for £75, but to my disappointment, it ripped along the side within an hour of wearing it for the first time.
I reached out to Club L London's customer service through their website chatbox to address the issue. I expressed my concerns and frustration over receiving a damaged dress, expecting a resolution in line with my consumer rights. However, the response I received was far from satisfactory. I was offered only a 30% refund or a voucher as compensation, which I felt did not align with my expectations given the circumstances.
Moreover, I was told that the dress would need to be reviewed by their "Quality department" before a final decision could be made. To make matters worse, I was informed that I could potentially repair the tear myself at my own cost. This response not only felt dismissive but also placed the responsibility on me, the customer, to fix a dress that should have been of sound quality from the start.
I patiently waited for the "Quality department" to reach out as promised, but a week later, I had heard nothing from them. Frustrated by the lack of communication and resolution, I decided to follow up. To my surprise, I was told that the original customer service agent I had spoken to was away, and my case had not progressed as it should have. This added another layer of frustration and inefficiency to the situation.
Two weeks later, I found myself still in the dark, with no progress made in resolving my issue. I had to chase Club L London's customer service yet again, only to be told once more that my case was stuck in the "quality department," and I had to continue waiting.
The way Club L London has handled this situation is deeply disappointing. I only asked for a fair review of my case and a suitable resolution, such as a full refund or a replacement for the damaged dress. It is my belief that any reputable store should handle such matters promptly and efficiently, ensuring customer satisfaction and protecting their reputation.
My experience with Club L London has left me frustrated and dissatisfied, and I hope that sharing this review will draw attention to the need for improved customer service and quality control within the company.