All reviews of Sharon Saville
Review about: Willow And Hall
Sofa Bed
We ordered a sofa bed on 2 April 2021 knowing that it would take 12-14 weeks for delivery due to Covid. This was very clearly messaged on their website. That deadline came and went, and I didn't have a single response to any emails I had sent. Eventually after waiting on hold for over 45 minutes without any response to my call I sent another email and got a response. The service agent said my sofa was going to be delivered in the next 2 weeks. Those 2 weeks came and went and still no sofa or communication. I sent an emailing complaining about the customer service and that I still didn't have my sofa bed or any idea when I would receive it. No response back. So I had to wait on the phone once again for 45 minutes only to be told that the warehouse was closed due to Covid and would open on 9 August. They assured me I would get an update then. I had zero update and this was now almost 20 weeks since I had ordered my sofa. I asked for compensation and they came back offering me £100 off the price of the stain guard I had purchased. Anyway after another couple of weeks of no response and no delivery details we requested a full refund and really surprisingly they were only too happy to arrange for this. They said it would take 14 days from 18 August when we requested the refund - so I am now waiting in anticipation as to when we will receive this. I dont actually know what this company does and how they stay open if they dont actually provide sofas to customers who pay for them. It all feels like a scam and the company needs to be investigated in my mind. I can't tell you strongly enough to NOT order from this company!