Willow And Hall25 reviews
This score is based on 25 genuine reviews submitted via BritainReviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Allington Sofa Bed
I would strongly caution anyone considering purchasing a sofa from Willow ... Hall.
We purchased an Allington Sofa Bed for approximately £2,000, selecting the Reflex Foam cushions because they were advertised as being firm, supportive and resilient. Unfortunately, shortly after delivery, the seat cushions lost their shape and became extremely flat. They provided so little support that the wooden frame could be felt beneath them when sitting down.
When I raised this issue with Willow ... Hall, they acknowledged my concerns and offered replacement cushions filled with soft fibre instead. However, these replacement cushions have performed no better and have also become flat very quickly.
At the time, I accepted this as the final resolution to my complaint, despite being disappointed with the outcome. However, I have since come across a review from another Willow ... Hall customer who experienced the same problem and was offered the opportunity to return the sofa for a full refund. This was particularly frustrating to discover, as a return and refund was the resolution I had hoped for but was never offered.
The sofa is not only uncomfortable but also looks visibly worn and flattened despite its relatively young age. Guests who have sat on it have commented that it feels uncomfortable and appears much cheaper than its price would suggest.
We are not in a position to spend £2,000 lightly, and purchasing this sofa was a significant luxury purchase for our family. It is therefore extremely disappointing to be left with a product that has deteriorated so quickly and does not reflect the quality, comfort or durability that we were led to expect.
Based on our experience, I cannot recommend Willow ... Hall or the Allington Sofa Bed.Sofa purchase
I bought a sofa from this company not too long ago and I must say, it was a pretty good experience overall. Ordering it was easy peasy, just a few clicks and I was done. They had loads of samples to choose from, and the info on fabrics and seating choices was top-notch. The only hiccup was that the sofa I got was a tad lighter than the sample I picked, but it wasn't a big deal for me. The delivery went smoothly, and the delivery folks were really respectful of my place. All in all, I'd say this company is a good shout for anyone wanting to buy furniture online.
Fabric samples and tea gift
The swift delivery of my fabric samples was amazing, and I was pleasantly surprised to find Twinings tea bags in Earl Grey and Peppermint included as well. It really showed me that this company pays attention to detail and customer service. Along with the samples, I also received a lovely brochure to read while enjoying my cup of tea, which was a nice touch that made this whole experience stand out from others I've had when shopping online. The samples and tea were presented in a charming pink box with gold edges, making me feel like a valued customer. Overall, my shopping experience was fantastic, and I will definitely be recommending this company to my friends and family.
Sofa bed purchase
From beginning to end, buying a sofa bed was a really smooth experience. We loved the different materials and colours the company offered, it made picking one out so much easier. The website for ordering was easy to use and efficient, so we could make our sofa bed just how we wanted it. Willow & Hall kept us in the loop with really good communication, giving us updates quickly at every step. They delivered on their promise of 4-5 weeks waiting time, and the delivery team were really professional, polite, and respectful in our home. They even showed us how to use the sofa bed, which was a nice touch. We're really happy with our sofa bed made in the UK and would definitely recommend Willow & Hall to others.
Lumpy sofa seat cushions
I bought a sofa from this company back in October, and since then I've had some trouble with the seat cushions. Even though I'm 86 years old and quite small, I've been following the advice to turn the cushions every day, but they've still ended up all lumpy. When I contacted their customer service team for help, they told me to take out the cushion inner and plump it up regularly. This came as a surprise to me because I've never had to do that with any other sofas I've had in my life. I'm feeling let down, especially after spending a good amount of money on this purchase. If anyone has any helpful suggestions for dealing with similar issues, I'd really appreciate it.
Fabric samples
The fabric samples the company sent me had lots of different colours and textures, so I could look at all their options while having a cup of tea. Even though their website was easy to use and had a lot of information, I was a bit unsure about making such an expensive purchase without being able to see the product in person at a showroom.
Sofa purchase
This is the second time I've bought a sofa from this place, and I have to say, these sofas are absolutely fantastic! They're really comfy and look really stylish in my living room. I was so happy with my first purchase that I just had to buy another one. The quality is top-notch, and I really appreciate the wide range of fabric options they have available.
Corner sofa bed purchase
I bought a corner sofa bed from this company for my new house. At first, I wasn't sure about ordering online without seeing it in person. But, after getting fabric samples and seeing the quality, I felt better about going ahead with the purchase. The 14-day return policy also reassured me that I could send it back if I wasn't happy with it when it arrived. Turns out, the sofa was even better than I expected - really good quality and super comfy. The colour was spot on too, just like what I saw online and in the sample. I was so happy with the sofa that I ended up ordering a matching footstall to go with it.
7 seater corner sofa purchase
I recently bought a 7 seater corner sofa in forest from this company and I have to say, I am really pleased with my purchase. The sofa is top quality - it feels strong and well-made, and the colour is even more stunning in person. I was a bit unsure about buying such a big piece of furniture online, but I'm so happy I went ahead. The whole family loves the new addition to our living room. And the customer service I got was amazing. The staff were really helpful, quick to respond, and made the whole buying process easy and worry-free. I would definitely recommend this company to anyone looking for top-notch furniture.
Sofa bed purchase
We recently bought a really nice sofa bed with an incredibly comfortable mattress, and it's great because it works perfectly as both a sofa and a bed. The sofa itself is really comfy, but the bed is even better. The mattress is nice and thick, super comfy, much better than the thin foam ones you often get with sofa beds. The service was really good too, we only had to wait 6 weeks from ordering to delivery. We're so pleased we chose this company for our sofa bed!
Sofa purchase
I bought a sofa from this company not long ago and I was really impressed with the service I got. It was easy to order and I liked that they kept me updated on the status of my order. The delivery was quick and everything went smoothly, plus the sofa was great quality. I also liked that they threw in some free samples to help me decide. I would definitely recommend this company to anyone looking for furniture.
Sofa fabric samples
The layout of the website was really easy to follow, which made it a breeze for me to look through and choose the sofa fabric samples I liked. The customer service over the phone was also really kind and helpful. Unfortunately, though, I was a bit let down when I discovered that one of my fabric samples had been sent to the wrong address. Despite this mix-up, I was pleasantly surprised by how quickly the samples arrived. Feeling the fabric and seeing the colours in person is so important when picking out a sofa, so having the samples with me really made it easier for me to make a well-informed choice.
Sofa reservation and purchase process
I recently had a bit of bother with getting a sofa reserved and bought from this company. I know things sometimes take a bit of time to get sorted and delivered, but the way the staff handled everything, and their unhelpful attitudes really got to me. They said they had reserved the sofa for me because of some technical problems, but then I saw it being sold on the website. So, I went ahead and bought the sofa again, but never got a confirmation email for the purchase. This whole situation has been a right headache and a big letdown.
Sofa purchase
This company knows how to give great customer service. I messed up my delivery address and put down my own instead of my son's. I called them up and they sorted it out quickly without any fuss. It's nice to find a company that cares about its customers and goes the extra mile to make things right.
Somerton sofa purchase
I'm really disappointed with the sofa I bought from your company around 9 months ago. The Somerton sofa, which was over £1000, already has one flat cushion. No matter how often I try to adjust the cushions, they stay flat. It's not a good look and I was hoping for better quality considering the price. Overall, I'm not satisfied with how long-lasting the sofa is and I won't be buying from your company again. I've found that Ikea has better quality sofas at a more affordable price.
Sofa bed purchase
The staff at the sofa bed shop were so lovely and really helped me pick out all the details because I find online shopping a bit tricky. Tom was fantastic, he worked out the price with a discount and sent us a sample in no time at all.
New sofa review
I recently bought a new sofa and it's decent, but the fabric stretched as soon as I sat on it and now it doesn't sit properly on its legs. The customer service was awful though! When I called because my order was stuck, they tried to blame me for not providing enough information, even though I placed my order over the phone due to website issues. They only took action on my order after my call. When the sofa finally arrived, it was wobbling on its legs even though our floor is completely flat. The delivery driver even hinted at contacting them about it, but they ignored me!
Corner Sofa Purchase
I ordered a corner sofa at the weekend and had to get in touch with customer services to make sure my order was confirmed properly, because the confirmation email ended up in my spam folder. But the staff were really helpful in double-checking all the details and making sure everything was okay a few days later.
Loft room sofa
The delivery guys were really helpful and did a great job getting our sofa into our loft room, which was quite tricky. They took their time and tried different angles until they finally managed to get it in. The sofa looks fantastic in the room and we're absolutely thrilled with it!
Sofa bed purchase
I have to say, the sofa bed I bought from this store has been really good. They have a great selection to choose from, and ordering was easy. The delivery was quick too, and I got my sofa bed in no time at all. It's a lovely, comfy piece of furniture that works well as both a sofa and a bed. My daughter used it for a few weeks and thought it was really comfortable.
About Willow And Hall
Willow & Hall is a British furniture company founded in 2012 by Sarah Massouh. Frustrated by the lack of high quality, affordable British furniture on the market, she decided to create a brand that focuses on using the finest materials and intricate handmade designs by craftsmen with over 35 years of experience. The company opened its first showroom in Chiswick, London in 2015. Willow & Hall offers a variety of products including British made sofas, sofa beds, armchairs, mattresses, and beds, with the option for customers to customize their furniture to their preference. Customers can leave reviews of their experiences with the company to help inform prospective clients.
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Online shopping | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: June 2026
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