All reviews of Shirley Cooke
Review about: Alfa Travel
Isle of Wight
Accepted my trip was October and my bubble decided to go as well. It was cleared and our bookings were linked. Three times we were separate due to our bookings being different references. The link was on my friends booking but not noted on mine.
I booked for Christmas in July and had a seat behind the driver. Whilst on my holiday I received a call from the office saying they had problems contacting me. I wasn't surprised when they had left messages on the home phone. I was informed that I was now transferred to Shanklin. That was where I booked!! I was also being moved to seat 23. Due to my personal injury I never travel on the offside of the coach. I spoke to the manager of the hotel who informed me that I had been moved for special needs. Fair enough but he managed to get me offside seat 42. Almost the back of the bus and me with a crutch stick. Christmas is now cancelled so I'm waiting for the phone call for my money to be transferred to February, May, July or a new booking for September.
Just slightly disillusioned and disappointed with the hassle since the start of the Covid-19 outbreak, but not with the company generally, nor the hotel staff, food, drivers and coaches.