All reviews of Simon Edgecombe
Review about: Autodoc
ALFA ROMEO PARTS
Firstly I should state we are a commercial workshop, as such we deal with many suppliers, but this is a one off supplier for us. The parts prices may well be fair, the delivery service is once you understand it comes from Germany, a reasonable time (in our case 9 clear working days), however, one part was wrong, the next part had items missing from it, these had fallen out from the packaging before being shipped. We politely pointed this out to them, they came back with needing pictures, which we gladly sent, that then got a reply that said they wanted pictures of the missing parts......not sure how you send someone pictures of missing parts. Now as a commercial garage we have to dispose of all the packaging otherwise we would be drowning in it, next they want pictures of the box it arrived in, so we sent this as well, and this is despite the fact that we had sent pictures of the packaging the part arrived in which shows that the part itself will obviously puncture the bag, hence why the other parts that SHOULD be inside had fallen out. None of this was enough for them. The one part that was wrong was a serpentine drive belt, we decided we could not be asked to send it back to get a refund, so we just said to forget that part, we will get it from one of our other local suppliers, so all we were asking for was the missing parts. So perhaps they may be a good price, but when things go wrong (and they do) when the supplier cannot be asked to do the correct thing, what is the point in dealing with them. We tried them and we learnt that they just are not that good when its not going well. If you cannot accept as a supplier that some things do go wrong, just do not make it your customers problem and put so many obstacles in their way so you as the supplier have to do nothing about it. Sorry AUTODOC, not a good service at all.